I wanted to give Vicky an excellent on the survey. Even though I like the web site, I would not have purchased without talking to Vicky. I am sure I ask more questions at the front-end than the average customer, but Vicky answered my questions with honesty and patience. I will order from Vicky again.
Too often people make the time to complain but not compliment. I had a great experience purchasing my prescription sunglasses (RALPH 4059). I received a call within 20 minutes of placing my order to let me know that the frames I chose were on back order until 7/6/13. This was fine with me and to my surprise I received an email on 6/28/13 letting me know my order was shipped! They arrived today and I could not be more pleased. I admit I was a little apprehensive purchasing prescription sunglasses online but will definitely do it again. I was especially pleased with your selection as I have a small face and have had problems finding sunglasses that actually fit properly. THANK YOU!!!
On April 9th I ordered Oakley Sun Prescription Fives 2.0 sunglasses with Progressive Black Iridium w/AR (Transitions) Plutonite lenses. I was told it would take up to four weeks for shipment. I was delighted to receive the sunglasses in just over one week. The sunglasses and the service exceeded my expectations. I will definitely shop with FramesDirect.com again and recommend you to my friends.