Too often people make the time to complain but not compliment. I had a great experience purchasing my prescription sunglasses (RALPH 4059). I received a call within 20 minutes of placing my order to let me know that the frames I chose were on back order until 7/6/13. This was fine with me and to my surprise I received an email on 6/28/13 letting me know my order was shipped! They arrived today and I could not be more pleased. I admit I was a little apprehensive purchasing prescription sunglasses online but will definitely do it again. I was especially pleased with your selection as I have a small face and have had problems finding sunglasses that actually fit properly. THANK YOU!!!
Tiffany, thank you so very much for not only following up, but also following through. The glasses are perfect, as I expected they would be. The entire transaction went beautifully, but I can say with much conviction, that your genuine and caring customer service was the most pleasant and the best part of all. You truly made it 5 stars. Thank you again.
Got home from the road today and the Oakley's were waiting for me. Very pleased with them and with Framesdirect. I plan on using you again in the future.