I wanted to give Vicky an excellent on the survey. Even though I like the web site, I would not have purchased without talking to Vicky. I am sure I ask more questions at the front-end than the average customer, but Vicky answered my questions with honesty and patience. I will order from Vicky again.
Too often people make the time to complain but not compliment. I had a great experience purchasing my prescription sunglasses (RALPH 4059). I received a call within 20 minutes of placing my order to let me know that the frames I chose were on back order until 7/6/13. This was fine with me and to my surprise I received an email on 6/28/13 letting me know my order was shipped! They arrived today and I could not be more pleased. I admit I was a little apprehensive purchasing prescription sunglasses online but will definitely do it again. I was especially pleased with your selection as I have a small face and have had problems finding sunglasses that actually fit properly. THANK YOU!!!
I just wanted to take a moment and let you know I received my Serengeti RX Sunglasses about a week ago and everything is PERFECT. I love them.I was a little nervous ordering prescription glasses online but everything turned out great. I will definitely come back to FramesDirect for my next pair.
Thanks again, Darren