Ask the CEO

Dr. Dhavid Cooper
Dr. Dhavid Cooper
CEO, FramesDirect.com

In addition to having a typical "About" page, we decided to have a page where visitors could ask what they want to know instead of us telling them what we think they should know.

So go ahead, ask me a question and I'll get an answer back to you as soon as possible. We take great pride in this online enterprise and we will do our best to give you the service you deserve.

Neil Bell is pondering:

I recently bought a new pair of glasses and sunglasses, but I am struggling to adjust to them. I compared my results to my last check-up last year, and there seems to be a large change.

2007:
Sphere Cylinder Axis
R -2.00 +1.00 176
L -2.50 +0.75 161

2008:
R -1.00 -1.00 87
L -1.75 -0.75 75

Could these scores be normal?

I'm thinking I should wear my old glasses in the meantime, as I'm having problems focusing on near objects.

Thanks.

This is essentially the exact same prescription written in two ways. The plus cylinder is written by an Opthamologist and the minus by an Optometrist.

R M Waibel wonders:

The frame of my Anne Klein sunglasses K1046 broke and cannot be repaired. I know they are old, however less than a year ago I got new lenses. Is there any way I can find a new frame to fit these lenses?

Fitting existing lenses into another frame style is a very tricky thing to do. There are numerous measurements involved as well as the lens bevel. You would be better off taking the lenses into an optical shop where they could actually try to insert the lenses into frames that they have there.

Al Davis wonders:
I want an "Ed Hardy" roses and skulls with a 140 arm or temple do you have it. I love those glasses but I have a large head and I need an arm that is 140.

I regret to inform you that none of the Ed Hardy Sunglasses are made or can be made with a 140mm temple length. I contacted the manufacturer myself and they informed me that the longest Ed Hardy temple size they have available is 130mm.

Hai Nguyen wonders:

Hi, I'd like to know if there are any anti fog lenses or coatings available?

It's generally cold where I live and when I ride my motorbike on a cold day my glasses will fog up and make it near impossible to see.

I love riding my motorcyle but the glasses are making it very dangerous. I was told by my optomitrist that it's hard for me to get contact lenses as I have a high astigmatism plus I don't really like the thought of wearing them and the cost is a big turn off.

Thanks in advance!

You might want to consider wearing a frame from the Wiley X Motorcylce Climate Control Series, especially the model JAKE. The JAKE is brand new and it has built-in ventilation that provides a fog-free ride, a removable facial cavity that seals and protects your face from the wind and debris and it can be made with a prescription in the lenses.

There are other frames within this Climate Control Series that can also have a prescription inserted. They are as follows:

Airborne
AirRage
Blink
Brick
Ink
Top Jimmie

Hope this helps! If you have questions about the Wiley X prescription lenses, contact Candace at 1-800-248-9427 ext 221.

Dr. C

Jerad Reay is pondering:
I have a question. I work on computers all day and I just placed an order for new glasses, but now I am told that if a you use computers all day you should use a rose tint for your glasses. Is that true? What other types of lenses and/or coatings would you recommend? Also, if you have a problem with an order how would a customer try to resolve it?

I wouldn't say it's bad, but it's old school. It used to be the best thing for computer wearers until Anti-Reflective Coating became popular. That's one of the best features of AR coating...it was designed for computer screens.

If you have a problem with your order and you need to make changes, then you would need to contact your sales representative, which in this case is Josie (800-248-9427 ext 248). If you need to file a complaint or have a problem with your sales representative, then you will need to contact our customer service manager (800-248-9427 ext 221).

Another option for you would be to go to our website and either chat live with one of our sales representatives or use our Contact Us Report so that we can respond to any questions or concerns you may have and/or make changes to your order.

Thanks,

Dr. C

HARI wonders:
Dear Sir
I am suffering from age related macular degeneration of retinal problem My age is 60. I heard that for this only stem cell therapy is only solution to get vision back is it true ?

Please reply where it is done and cost for same.

Thanks,

Hari

Hello Hari,

Thanks for the question. I'm sorry to hear about your vision condition. While I'm certainly not an expert on macular degeneration, I know this is some very interesting research going on in this area. Take a look at this link .

It's about a drug called Lucentis. I would suggest contacting the company or one of the doctors listed on the site to see if they could perhaps direct you to an ophthalmologist in your area that is familiar with it.

Please let me know how it turns out and whether you are able to get any help from them.

Kind regards
Dr. C

bill brown is pondering:
53 y/o male
Presents: Rx. w/-20.00 O.U.PT. is interested in wearing a magnet sunglass clip designer frame. Question, can you fit this pt. w/ your new 1.74 HIGH INDEX TECHNOLOGY LENS? PT. is currently wearing a magnetic sunglass clip REVOLUTION designer frame that is a discontinued item. Can you accommodate this?

THANK YOU !!!

Sincerely,

Bill Brown

I would not recommend it even with the 1.74.

It *might* be possible if the patient is able to wear a very small eye size and the bevel is all the way to the back of the frame. It can be difficult with that high of an RX when there is only so much of an end piece where the magnets are held.

If you have any questions please Candace at 1-800-248-9427 x 221. She will be happy to help you.

Lori needs to know:
What makes a frame "Rx-able"? I have found a pair of rimless sunglasses which I would like to have converted to prescription pals. Hope you'll forgive the dumb question; I have only recently become a member of the presbyopian nation & this is my first pair of Rx glasses ever, so I am new to the whole business of optics. Are there specific features of eyeglass construction which makes one frame RX-able and another not? Which criteria should I look for? I don't believe my prescription is very "high", if that makes a difference. Thanks in advance if you can help me!
Lori,

That is an excellent question. There are several different parameters to take into consideration when making a pair of prescription sunglasses. The frame design, prescription, and lens material are the most important. Since you are wearing a progressive bifocal lens, there is a minimum depth that the frame must be in order for you to get the full benefit of the progressive lens. To best answer your question, please call Candace at 1-800-248-9427 x 221. Candace is one of our most experienced opticians and will be able to look at the sunglass model that you have selected and discuss the options for prescription sunglasses.

Dr. C

Michelle asks:
Dr. Cooper,

I have an infant that has severe strabismus and has had it from birth. It is critical that she wear glasses to help improve her condition and give us the best chance to straighten out both of her eyes. We have been unable to get her to keep her glasses for any period of time. I am looking for information on other options. Do you know of any companies that may sell baby helmets (similar to those used to treat plagiocephaly) but with prescription glass attached similar to those you see professional hockey or football players use? I am desperately trying to give my child the best chance for success. Unfortunately, I think the only way I can keep those glasses on her head is if they are attached to a helmet. We've tried all other options and nothing works. I can't imagine I am the only parent that has a baby that will not keep their glasses on. Any ideas?

Thank You,

Michelle

Michelle -

There are some options that I would suggest:

1. You can purchase the Childs View Baby 01 frame from our website and we can insert the prescription lens, in addition to sending an infant head strap.

2. You can visit the website www.babybanz.com or call them at 877-333-0074 and order a pair of baby sunglasses, which are very form-fitting to the face and they have a head strap that you can adjust.

Once you get these sunglasses you can send them to us and we can either insert a pair of clear prescription lens or a pair of tinted prescription lens.

You may want to consider buying one of the types of eyeglasses and/or sunglasses listed above and also buying an infant helmet, which your pediatrician might know where to purchase. If the glasses have a head strap and then you put the helmet over their head, surely they will not be able to get the glasses off.

Hope this helps.

John wonders:
Dr. Cooper,

After 30+ years, I finally went to an eye doctor and got a new prescription for eyeglasses. I want to go to progressive line bifocals. And since I work outdoors, I need to have a pair of sunglasses.

I am not having a problem finding frames for regular glasses. The problem is finding sunglasses in the frame style that I like that will carry my prescription. I am VERY partial to the aviator style and have worn them for years and years. I have browsed your website and have entered my prescription and it seems that I cannot find anything that fits my desires.

If I give you the info that my doctor gave me, can you give me some options or point me in a direction that I need to go? The following is what I have on the prescription form,
OD -3.50 -2.75 x 98
OS -4.25 -1.75 x 80
I do not have P.D. I know this number is important, but just use an average.

Any ideas or suggestions would be most helpful.

Thank you,
John Godsey

Hi John,

The PD does play an important part when selecting sunglass frames that will accommodate your prescription. I can recommend some models but I would need your PD in order to tell you for certain that the lenses would cut out.

You might want to look at the Rayban models RB 3025, RB 3026, RB 3029 and RB 3030 as well as the Serengeti Catalog. Serengeti makes a large Aviator style as well as a Medium Aviator.

If you have any questions please do not hesitate to call Candace, Customer Service\Operator Manager, at 1-800-248-9427 x-221.

Dr. C

Lisa Payne is pondering:
I'm looking for a discontinued eyeglass frame. It's a Ralph Lauren #1337 flexhinge in color Y62 (burgundy). Can you recommend any way for me to find these? I found two pair of the frames on ebay, one was tortoise and the other was a caramel color. I was hoping to find the burgundy (as I have worn them for years and I broke mine).

Here are the measurements on the frames I have. Eye size: 48mm, Bridge size: 14mm. Color Number: Y62.
Color Description: Burgundy.

Any help would be appreciated. Thanks!!

That Ralph Lauren model was part of the Ralph Lauren collection that Safilo USA use to carry, but they no longer have the license to sell since Luxottica took over the line. Unfortunately, when Luxottica took it over, they did not carry over this model, so it is completely discontinued. Sorry. There are many new models to choose from and if you would prefer some assistance, please contact Jessica at 800-248-9427 ext. 287 and she will be happy to help you in anyway possible.

Dr. C

Angie wonders:
I have searched your archives in hopes of finding a post about the frames in the current commercial for Transitions lenses(Female photographer in Africa). The commercial can be seen here: http://www.transitions.com/aboutlenses/advertising/tv.aspx . I'll be filling out my prescription in the next few weeks to get Transitions and when I saw the commercial I knew I had to have those frames. So I am hoping that you could tell me who makes them. They are just a gorgeous pair of frames. Thanks so much in advance.
The eyeglasses that you are interested in are the Donna Karan 1531. We do have them listed on our website for you to see.

Color (3001) Black in 53 eye size is available, but the 51 eye size is backordered until approximately March 21st.
Colors (3056) Brown-Caramel and (3072) Tortoise are available in both sizes at this time.

Dr. C

Mary asks:
I recently purchased a new pair of glasses, when I put them on I feel dizzy and nauseated. I have astigmatism in my left eye and the cylinder went from a plus +1.75 to a minus -1.5 and my axis from 96 to 180. Is this a logical change? I am 73 and have worn glasses forever. Two different doctors are involved and not quite two years has passed.
Dear Mary,

There are two ways to write a prescription for astigmatism - a "plus" cylinder format and a "minus" cylinder format. The plus cylinder format is usually used by Ophthalmologists and the minus format by Optometrists. But essentially the results are identical - just expressed in a different manner.

For example:

In your email you mentioned your prescription was originally +1.75 cylinder power at an axis of 96 degrees (axis is usually denoted by an X).

If we converted that exact prescription to a minus cylinder format it would read as -1.75 cylinder at an axis of 6 degrees.

So: +1.75 X 96 = -1.75 X 6

Your new prescription is -1.50 at axis 180 (also called 0 degrees) (I know this may sound complicated). But in reality if we compare your prescription in the minus cylinder format, it went from -1.75 x 6 to -1.50 x 180.

This means that your new prescription is slightly less strong (-1.75 to -1.50) and the axis change is a total of 6 degrees difference (from 0 or 180 to 6)

An axis change of 6 degrees on that amount of prescription might be the cause of the dizziness. I would ask the second doctor to recheck the prescription with a particular emphasis on the axis change. It might be necessary to go back to the original axis you have become accustomed to.

Hope this helps a little.

Kind regards
Dr. C

Jake needs to know:
I have great vision but I want just some regular clear lens glasses that will be primarily just for show. Which kind of lens should I go for?
Jake,

All you would need are basic Plastic lenses (also known as CR-39 lenses). If you were ordering these online you would put in the prescription information as PLANO (which means no power in the lens). To make a great looking pair of glasses, I'd recommend the non-glare of anti-reflective coating. This significantly reduces glare and makes wearing the glasses more comfortable for your eyes.

So to recap:

Ordering PLANO Plastic(CR-39) lenses with Anti-reflective coating should take of what you're looking for.

If you need any help with your order, please contact Jessica at 1-800-248-9427 ext 287.

Good luck.

Dr. C

Tom wonders:
I had a pair of semi-wrap around sunglasses. I have not been able to replace them through my normal optician. I have a sphere OD +.75, OS -.25 and my cylinder is 5.0 and 5.25. Is it possible to have something made? I bicycle, motorcycle and golf among other sports. I have a particularly bad time with motorcycling getting dirt in my eyes from cross wind.
Tom -

Because of the high amount of astigmatism, a wide wrap is not going to work. The lens would become quite distorted.

However, your prescription could be made in a Rec Specs frame. I have a pair of the RS-HS2 with my prescription in for racquetball and they fit pretty snug and close to the face so that while they don?t wrap, they would still provide some protection from wind and dirt.

Here are some of the Rec Specs that would accommodate your prescription:

Biker
Torque
Cross Trainer
Off Road

Hope this helps.

Dr. C

Tom needs to know:
I need updated frames. I own a financial services firm. I'm a big guy. Everything seems to look so fragile and/or trendy. I'm looking for something that Bruce Willis or Arnold might wear that could fly at the office. Let me know your thoughts. Thank you.
There are two manufactures that come to mind. You might want to browse through the Fatheadz eyeglasses catalog. They are fairly new ophthalmic frames that cater to big guys but nice, nonetheless.

Another one to look at would be XXL eyeglasses, manufactured by Atlantic Optical. They have more options and also cater to big guys and gals with their selections.

If you have any questions, call Jessica at 1-800-248-9427.

Good luck,

Dr. C

rob wonders:
I was wondering because I want to purchase prescription eyeglasses from this site, but how can I tell if I choose the right prescription I need? How do I know it won't be too strong or too weak? What would you suggest?
Rob, only prescriptions that are written and signed by your doctor can be filled. So, it's important to have an eye exam first, get a prescription from your doctor and then select a frame from the website. You can fax or email a copy of your prescription to us once you've had your eye exam or contact one of our online opticians at 1-800-248-9427 if you need assistance placing your order.

Dr. C

Tom needs to know:
Hi there,

I'm looking for a prescription lens for my current pair of sunglasses. They are a pair of diesel bi-polars. They are a wrap around type frame and my prescription is -2.0. These sunglasses have only one lens which covers both sides.

Could you cut and fit a lens for me?

I look forward to your response,

tom.

Tom, I'm not sure if that pair of Diesel's are made to take a prescription - but I'm going to have Emily, one of our senior operators, check with the manufacturer. When it comes to a high wrap pair of sunglasses like those, often Oakleys are a more reliable and distortion free option. Let's see what Emily is able to find out and we can proceed from there.

Emily can be reached at 1-800-248-9427 ext 295 or via Emily@framesdirect.com if necessary.

Regards,

Dr. C

michelle is pondering:
I am a woman who enjoys a range of sports. I have a feeling I am looking for the impossible but... I need a pair of single vision lenses to wear when doing the following: riding my motorcycle and my road&mountain bicycles, cross-country & alpine skiing AND (here is the tough part) playing ice hockey. Is there model that will serve these multi-purposes, be durable, breath well enough to not fog up, block wind when going at high speeds (my down-hill biking PR is 51mph) and fit under my bicycle, motorcycle and hockey helmets? It is a stretch, but am willing to pay more for a versatile frame than have to purchase multiple specialty frames (and then have to deal with a steep glasses bill and have to keep track of them all). I am willing to consider goggle or glasses styles.

Thanks! Michelle

Michelle, to recap, you're looking for single vision lenses in a frame that will allow you to ride a motorcycle, a road bike, do cross country skiing and play ice hockey - and be able to fit under a helmet.

One option I can think of for you is a product called Rec Specs. Here is a link to the Rec Specs catalog on our site and a second link to a specific Rec Specs product designed for use under a helmet.

I have used this product for playing racquetball, among other sports, and it's a very light and versatile. We would need to put impact resistant polycarbonate lenses in the frame for safety and protective reasons.

I think this could be the answer you're looking for, and it's relatively inexpensive.

If this is helpful, and you'd like to get more information or place an order, please contact Candace, our customer service supervisor at 1-800-248-9427 ext 221 or via email at candaceb@framesdirect.com.

Regards
Dr. C

Bill Fleischacker needs to know:
You recommended the Bolle or Oakley brand sunglasses for golf. Is this for prescription wearers also? And can these be made with a transition type lens for different light conditions? If not, what do you recommend?
There are two Oakley frames that meet your requests for a golf sport-specific frame that offers transition lenses and can allow for a prescription to be inserted and they are the Oakley Half Jacket and the Oakley Flak Jacket.

Dr. C

Bill Fleischacker asks:
I am 55 years old and am looking for a new pair of prescription sunglasses for golf. I currently use a single vision prescription in the sunglasses I have now. These are also transitional lenses. My regular "everyday" glasses are a progressive bifocal. I originally had problems focusing while playing with bifocals, so I decided to just have a single vision for golf. Is there a rule of thumb when considering which type of prescription to use (single vs. bifocal) when playing a sport like golf? I appreciate your help on this question.
Bill,

Usually single vision lenses are the answer for golfers. The progressive lenses have a focal length of about 17 to 18 inches, so when you're addressing the ball and looking down through the bottom (reading) portion of the lens, the ball will be out of focus. Of course, with single vision lenses you don't have that issue. However, it can make reading the score card difficult. What we occasionally do for some golfers who don't want the bifocal or progressive portion of the lens interfering with their straight ahead vision, but who still need a bifocal area to read the score card - is to place a small "flat-top" bifocal very low and very close to the inside or outside of the lens so it doesn't obstruct the view when addressing the ball - but still has the benefit of allowing the score card to be read.

Happy driving.

Dr. C

Joshua Fussell is pondering:
I have a pair of prescription glasses from my doctor and like the lenses that you have. Can I send them to you, have them straightened and new lenses put in them? I have ordered 2 sets of glasses from you, both Oakley and have been truly satisfied.
Joshua,

If I understand you correctly - you want to send us a pair of frames you currently own, have us straighten them and put new lenses in the frame for you. Yes we can do that. However, there is always a potential issue when putting new lenses in an old frame that it may crack or become damaged during the lens insertion process. If it's a metal frame - the screw threads may be stripped and may not hold the lenses in securely. So while the process can definitely be done, if you're willing to take a chance and let us do it for you - we'll certainly do our best. However, we won't be able to guarantee or replace the frame in the event it gets damaged during the lens insertion process.

Please call our Operations Manager, Erica at 1-800-248-9427 ext 226 - she is very knowledgeable in this field and will be able to guide and assist you with this issue.

Dr. C

Deb asks:
Where are Bolle sunglasses made now? I have searched the web and cannot find anything except a couple of reviews about them being made in China. Is this where they are made?
Bolle says that their sunglasses are made in China. The Serengeti brand sunglasses are made in Italy.

Hope this helps.

Dr. C

donna needs to know:
Can prescriptions lenses be cut down to fit smaller frames?
Yes, they can - but it's not often done, because there are strict limitations and specific factors to take into account. If the prescription is a "simple" one and the new frame shape does not differ too much from the old one the chances of success are greater. By "simple" we mean a prescription that does not include much astigmatism - but one that is just for someone who is nearsighted or farsighted.

The most important factor is to maintain the optical centers of the lenses precisely equal to the distance between the pupils (known as the Pupil Distance or PD) when the lenses are resized to the new frame. If this can be done and if there is sufficient lens material at the edge of the lens to create a new groove to fit the lens into the frame - it should work out.

Any professional optician should be able to determine if it will be possible by looking at the new frame and a copy of your prescription.

Don't be surprised though if most don't want to attempt it. It's a lot easier to have new lenses made.

Hope this helps.

Dr. C

mike reed asks:
I'm looking for a pair of sunglasses to play golf in. What are the best you have?

That's a good question. There are several options available, but hopefully this will be helpful.

Bolle introduced the first Golf specific lens (EagleVision2) in 1991. The new EagleVision2 Dark is specifically designed for brighter light conditions and glare.

The Bolle Parole and the Bolle Vigilante sunglasses both feature the EagleVision2 as an option.

Here is a link to the Parole - which is considered a medium fit in terms of size

And one for the Vigilante - which is a larger fit

Also consider Oakley sunglasses:

Oakley's G30 lens has a rose base with a subtle Iridium coating to improve contrast and depth perception in blues and greens. Excellent for golf.

Here's a link to the Oakley Half Jacket (select lens color 03-625 features the G30)

And a link to the Oakley Half Jacket XLJ (select lens color 05-659)

The Oakleys may be a little more expensive, but based on my experience, the optics of their lenses are superior to all other sunglasses. So either the Oakley Half Jacket or Half Jacket XLJ with the G30 lenses would be more first choice.

Happy putting.

Dr. C

chuck mallon needs to know:
I'm trying to find a pair of "dommick dunne" round plastic eyeglass...also called campotes.

That could be a men eyeglass that does not cost a fortune! I'm really looking for something different and if anyone has them you do!

If you mean Dominick Dunne, the Banana Republic Sebastion frames are similar to what he wears. The Giorgio Armani 467 frames are close, too.

Take a look at these and give us a call at 1-800-248-9427 if you need help with your selection.

Dr. C

Richard needs to know:
Do you have an actual physical showroom?
Yes, we do. We have a full optical showroom at our main office in Houston, complete with hundreds of frames and experienced opticians to help you.

Our actual "brick and mortar" shop is located at 3100 S. Gessner, Suite 329, Houston, Texas 77063.


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Dr. C

Elizabeth Askwith needs to know:
I need deep vertical frames for the gradal rd lens. How can I find these?
Dear Elizabeth,

When considering progressive lenses like the Gradal - the Vertical or B measurement of the frame becomes the number you need to be aware of.

The Gradal RD lens would do best in a frame that has a vertical measurement of 35 mm or greater. The RD requires a deeper frame than the average progressive lens because of the greater reading area in the lens.

Although the vertical measurement of most frames is listed on our site with each individual frame - there is no easy way to search for vertical measurements on our site.

I'm going to ask Jessica, one of my leading internet opticians, to search our database with the help of our developers and come up with a list of frames that might be suitable for you.

She should be able to get something to you early next week.

Thanks for this question - it's going to prompt me to get vertical search added to our list of projects to be done.

Kind regards,

Dr. C

Linda wants to know:
Where can I find large plastic women's regular frames that are close to 55-12-140 and height 55 and are not superman black?
Thank you for your great question.

In regards to the size, sex and material you requested, my personal recommendation would be one of the following two choices and even though they may not be your exact size match, they are very close and they are considered our top sellers and new releases:

Prada 07E, size 54/14-140
Hugo Boss 0113/U, size 55/15-130.

I will attempt to guide you to similar products you are looking for by the use of our Advanced Search feature. Please click the link below: http://www.framesdirect.com/Search.asp

You can select the specific criteria that you would like to view, when finished, select "Start Search."

Unfortunately, we cannot filter by size with the current search capabilities. We carry hundreds of thousands of different color and size combinations, so filtering by size and/or color would be exhaustive.

Once you have your search results you can browse all the different brands that fit your search.

If you need additional assistance, please do not hesitate to call our customer service department at 1-800-248-9427. We also have live online assistance to assist with any questions you may have.

Dr. C

Jim wonders:
Can you provide suggestions for a customer to keep in mind while purchasing a good prescription eyeglasses?
If you're looking for quality, recognized brand names put a premium on quality. The metals and materials used in construction are usually superior to the generic no-name brand and will be of a better construction. The hinges don't break and they have a longer lifespan. Cheap, mass-produced products will have a shorter lifespan and require frequent replacement.

Dr. C


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