4+++ is the rating for my experience. I spoke with two different representatives, Alan E. and Mattie. As a "newbie" to ordering prescription glasses online, I needed help. They were both very helpful and patient. The schematic of my frame choice was as I ordered; but, the lens shape wasn't. As a beginner, I didn't understand that the illustration wouldn't reflect my choice. I was reluctant to check out without verbal confirmation. Thank you for having such capable staff for your customers. I'm looking forward to receiving my order!
Just received my Oakley prescription Jackknife glasses, and I was so impressed that I had to write this thank you note. Your prices, customer service, shipping and everything has exceeded my expectations exponentially! Thank you for your service. My wife & I will definitely purchase again from Frames Direct. Keep up the great work!
"I just got my new Ray-Ban glasses and wanted to let you know how much I love them! They're awesome! As was your service; thank you for doing amazing, fast, thorough, and perfect work on my glasses. I'll refer you guys to everyone I know who wears glasses!"