4+++ is the rating for my experience. I spoke with two different representatives, Alan E. and Mattie. As a "newbie" to ordering prescription glasses online, I needed help. They were both very helpful and patient. The schematic of my frame choice was as I ordered; but, the lens shape wasn't. As a beginner, I didn't understand that the illustration wouldn't reflect my choice. I was reluctant to check out without verbal confirmation. Thank you for having such capable staff for your customers. I'm looking forward to receiving my order!
just to say thanks for the great service ...Im one of these older generation who dont trust buying online etc but the price of frames in Australia are three time what i paid for my stereflex which are not available here anyway ... and the personal phone call the day after i ordered was quite something .. great service .. i will be telling people in my country town here in Australia how easy it is to buy your products
I would like to comment on both pair of Vogue eyeglasses that I received from Frames Direct. I had such a pleasant experience talking with Mikki in customer care, she was so wonderful and helpful. I am so happy with the quality of my glasses and the price that I paid for them. I will definitely be ordering all of my prescription eyewear from Frames Direct in the future. Thanks so much for such such a pleasant and easy shopping experience!