4+++ is the rating for my experience. I spoke with two different representatives, Alan E. and Mattie. As a "newbie" to ordering prescription glasses online, I needed help. They were both very helpful and patient. The schematic of my frame choice was as I ordered; but, the lens shape wasn't. As a beginner, I didn't understand that the illustration wouldn't reflect my choice. I was reluctant to check out without verbal confirmation. Thank you for having such capable staff for your customers. I'm looking forward to receiving my order!
The order arrived today to my total satisfaction!
I rate your service at 100% and will be recommending you to all my family and friends.
I would like to comment on both pair of Vogue eyeglasses that I received from Frames Direct. I had such a pleasant experience talking with Mikki in customer care, she was so wonderful and helpful. I am so happy with the quality of my glasses and the price that I paid for them. I will definitely be ordering all of my prescription eyewear from Frames Direct in the future. Thanks so much for such such a pleasant and easy shopping experience!