Josie, my glasses arrived today in fine order.I am very pleased with them and especially with your service. It really is quite an easy and convenient process and without doubt, one I shall use again and also reccommend to others.I will ask for you regarding any future orders.
I had checked with Frames Direct and spoke to several team members over the last couple of years looking for replacement ‘readers’. On each occasion phoning each team member was highly professional – directing me to the manufactures with spring hinges and answering questions relating the various measurements. Vicki was understanding of what I was looking for, highly professional, congenial to speak with and with good humor. I never felt rushed throughout our conversation and knew this frame would be the correct decision. I am indebted to Vicki for her conscientious professional customer service approach. I have referred a few friends look at Framed Direct online and then call and ask for Vicki.I have no idea how Vicki and your well trained and qualified team members handle all the question on such a voluminous number of manufacturers, glasses, and measurements. Frames Direct and your full teams of sales and technicians are providing a valued service.
The order arrived today to my total satisfaction!
I rate your service at 100% and will be recommending you to all my family and friends.