I had checked with Frames Direct and spoke to several team members over the last couple of years looking for replacement ‘readers’. On each occasion phoning each team member was highly professional – directing me to the manufactures with spring hinges and answering questions relating the various measurements. Vicki was understanding of what I was looking for, highly professional, congenial to speak with and with good humor. I never felt rushed throughout our conversation and knew this frame would be the correct decision. I am indebted to Vicki for her conscientious professional customer service approach. I have referred a few friends look at Framed Direct online and then call and ask for Vicki.I have no idea how Vicki and your well trained and qualified team members handle all the question on such a voluminous number of manufacturers, glasses, and measurements. Frames Direct and your full teams of sales and technicians are providing a valued service.
I received my D&G Gunmetal Frames with prescription lenses today. First, I was so impressed at the turnaround time it took to fill my order. I am extremely happy with my selection and the packaging they came in. Quality, Stylish and Priced to my surprise compared to in-store prices for the same product. I won't mention the savings because I believe it to be "Too Good To Be True". The savings is more than I expected and I am grateful I waited to get these frames from this website because I couldn't have made a better choice. I will be telling everyone where I got my new glasses. I want to thank FramesDirect.com an it's staff for the service and product it has to offer.
I just got the overnight shipping notification in a separate email. Thank you, thank you! You are THE BEST! Can't tell you how much I appreciate the great service. You've made a loyal customer out of me! In fact, if there's someone I can send a letter to saying just that, please let me know who I can address it to. Your follow-through has made all the difference.