I had checked with Frames Direct and spoke to several team members over the last couple of years looking for replacement ‘readers’. On each occasion phoning each team member was highly professional – directing me to the manufactures with spring hinges and answering questions relating the various measurements. Vicki was understanding of what I was looking for, highly professional, congenial to speak with and with good humor. I never felt rushed throughout our conversation and knew this frame would be the correct decision. I am indebted to Vicki for her conscientious professional customer service approach. I have referred a few friends look at Framed Direct online and then call and ask for Vicki.I have no idea how Vicki and your well trained and qualified team members handle all the question on such a voluminous number of manufacturers, glasses, and measurements. Frames Direct and your full teams of sales and technicians are providing a valued service.
Thank you for your utmost professionalism and courtesy, it is because of the whole team over at Frames Direct that you continue to receive my business.
At first I was leery about ordering glasses online, but all I can say is that the experience was great. I received an email shortly after my purchase letting me know my order had been processed and that I should expect my glasses in a few weeks. Within three weeks I received my glasses as ordered. I am very happy with the decision I made to go with Frames Direct, not to mention the money I saved in doing.