I had checked with Frames Direct and spoke to several team members over the last couple of years looking for replacement ‘readers’. On each occasion phoning each team member was highly professional – directing me to the manufactures with spring hinges and answering questions relating the various measurements. Vicki was understanding of what I was looking for, highly professional, congenial to speak with and with good humor. I never felt rushed throughout our conversation and knew this frame would be the correct decision. I am indebted to Vicki for her conscientious professional customer service approach. I have referred a few friends look at Framed Direct online and then call and ask for Vicki.I have no idea how Vicki and your well trained and qualified team members handle all the question on such a voluminous number of manufacturers, glasses, and measurements. Frames Direct and your full teams of sales and technicians are providing a valued service.
I recently purchased a pair of glasses with prescription lenses in that company and do not want to miss this opportunity to thank them for the care, treatment, kindness and good deeds that I have received from his employee Vicky Medina, since without it is very likely that this operation would not have been a success.
With people like Vicky Medina, companies achieve excellence and create loyal customers and unconditional signature, which undoubtedly results in higher sales and consequently in higher profits, which is ultimately what every company pursues. Thanks for having these employees, as qualified as Vicky Medina and dedicated entirely to provide full customer satisfaction. Believe me, they have succeeded. Regards Fernando RAMOS.
I received my glasses today and they look amazing. The edge polish on them almost takes your breath away!
Thanks again for all your help.