I had checked with Frames Direct and spoke to several team members over the last couple of years looking for replacement ‘readers’. On each occasion phoning each team member was highly professional – directing me to the manufactures with spring hinges and answering questions relating the various measurements. Vicki was understanding of what I was looking for, highly professional, congenial to speak with and with good humor. I never felt rushed throughout our conversation and knew this frame would be the correct decision. I am indebted to Vicki for her conscientious professional customer service approach. I have referred a few friends look at Framed Direct online and then call and ask for Vicki.I have no idea how Vicki and your well trained and qualified team members handle all the question on such a voluminous number of manufacturers, glasses, and measurements. Frames Direct and your full teams of sales and technicians are providing a valued service.
I love my glasses and I had such a great experience buying them! I called customer service twice with two different questions, and they answered my call quickly and gave me exactly the information I needed. The glasses arrived earlier than expected and wrapped very safely. They are EXACTLY what I wanted, the prescription is perfect, and I'm so happy with them and with your service! Thank you so much!
I was so thrilled to get my glasses in the mail today. These are the best (most anti-reflective) lenses I've ever had. And the frames feel perfect on my face. Thank you so much for your amazing service.