Just wanted to say thanks for your quick service! My Modo specs arrived today, and I love them. Will definitely do business with Frames Direct again :)
In December 2014 I contacted your firm in an attempt to order two pair of prescription glasses of different values. As I could not do the order on-line due to prism and odd value requirements, I contacted your firm direct and engaged Elma as the Customer Service Representative. She guided me and my wife through the order process, making it a simple walkthrough instead of a maze of confusion and frustration. Elma should be commended for her positive approach and fine service I have received. This afternoon I received the glasses, I tried on the first pair, then the second 'computer' pair. I have found the glasses perfect. I had to get some frame adjustments made and I now see the books, journals, and the computer without using a magnifying glass. Thank you Elma and Frames Direct!
I wanted to let you know the glasses arrived, and they are what I was hoping they'd be. The size and shape looks great on my face, and the tortoise shell is vivid which is what I wasn't seeing with other vednors' frames.
I appreciate all your help and patience on the final delivery. I am also pleased I was able to talk directly with customer service agent, which I feared I would be missing if I went with a larger vendor, like yourself, and didn't go with a boutique vendor.