just to say thanks for the great service ...Im one of these older generation who dont trust buying online etc but the price of frames in Australia are three time what i paid for my stereflex which are not available here anyway ... and the personal phone call the day after i ordered was quite something .. great service .. i will be telling people in my country town here in Australia how easy it is to buy your products
I had checked with Frames Direct and spoke to several team members over the last couple of years looking for replacement ‘readers’. On each occasion phoning each team member was highly professional – directing me to the manufactures with spring hinges and answering questions relating the various measurements. Vicki was understanding of what I was looking for, highly professional, congenial to speak with and with good humor. I never felt rushed throughout our conversation and knew this frame would be the correct decision. I am indebted to Vicki for her conscientious professional customer service approach. I have referred a few friends look at Framed Direct online and then call and ask for Vicki.I have no idea how Vicki and your well trained and qualified team members handle all the question on such a voluminous number of manufacturers, glasses, and measurements. Frames Direct and your full teams of sales and technicians are providing a valued service.
Just received my Oakley prescription Jackknife glasses, and I was so impressed that I had to write this thank you note. Your prices, customer service, shipping and everything has exceeded my expectations exponentially! Thank you for your service. My wife & I will definitely purchase again from Frames Direct. Keep up the great work!