 | Frank L., from Chicago, IL
"To Whom it May Concern,
I recently purchased frames from your organization, and decided to speak to a live person to avoid any potential mix-ups by using the website. I worked with Candace, and I can honestly tell you that my dealings with her will not only make me a long-term customer, but have motivated me to promote your site to friends and colleagues whenever possible.
I could provide a detailed list of the "above and beyond" areas in which Candace assisted me, but suffice it to say the personal touches she exhibited during entire transaction (including multiple call-backs to me due to my complete and utter ignorance on eyeglass prescriptions) were first class. I run Sales and Marketing for a $800M organization, and the service levels Candace provided are exactly the same traits I try to instill in each of my employees.
As I'm sure you know, you've got a wonderful employee in Candace, and I wanted to make sure she receives the recognition internally at Framesdirect.com she so truly deserves.
Best,
Frank L." |
|
