If you have a customer survey please send it to me to complete. I just want to express how an order that seemed to go wrong was taken care of with more than exceptional customer service. You exceeded my expectations with great follow up and I feel that Framesdirect.com takes pride in their service and has a great appreciation for their customers. I will absolutely recommend Framesdirect.com and visit your store before shopping at any other eye store. Actually I already sent an inquiry regarding Oakley Juan Pablo Montoya GASCAN sunglasses.
Now I'll only hope that the post office gets the package to me before I leave. :)
I just wanted to let you know that I placed an order and had a picture perfect experience! The sunglasses were at a great cost, and the order form was very easy to complete. They were unfortunately on back order, but I was notified by both phone and e-mail with the opportunity to keep the order or cancel. Then I was told they were due to arrive in 3 weeks, but they came in 1 1/2. I just wanted to let you know what a wonderful experience it was doing business with you and I will recommend you to anyone I know.
Dear Frames Direct -
My daughter had seen a gorgeous pair of Guess sunglasses in Auckland, NZ that she really wanted me to buy her and put away for Christmas (it's only May!), however they were very expensive, so I happened, very fortunately, upon your website and ordered the same sunglasses for $120 cheaper! They arrived in perfect condition one week later. Amazing service, thank you.
Now I have to figure out how to keep them hidden for another 7 months and hope to goodness that she doesn't change her mind in the meantime!!
Many thanks again.