If you have a customer survey please send it to me to complete. I just want to express how an order that seemed to go wrong was taken care of with more than exceptional customer service. You exceeded my expectations with great follow up and I feel that Framesdirect.com takes pride in their service and has a great appreciation for their customers. I will absolutely recommend Framesdirect.com and visit your store before shopping at any other eye store. Actually I already sent an inquiry regarding Oakley Juan Pablo Montoya GASCAN sunglasses.
Now I'll only hope that the post office gets the package to me before I leave. :)
Hello, from your records, you will see that I have some Oakleys on backorder. I was very impressed by your phone call, that was a nice touch. Thank you, well done! I have no problem waiting for my order. Once again, many thanks!
I would like to take some time here and thank your company. I have never in my life had such a wonderful experience ordering a product online. She called to inform me that the Maui Jim sunglasses I had ordered are shipped to you direct from the manufacturer, and that Next Day Air is only after you receive them. She just wanted to make sure I understood I would not receive them tomorrow or the next day. I had in fact not paid attention while ordering, and thanked her for taking time to let me know. Not only did I get a great deal on the sunglasses, I saved on shipping that I did not really need. I never have received such good customer service. I can assure you that you have a customer for life now. I will be sure to let everyone I know that needs to make this kind of purchase to definitely use FramesDirect.com. Again, THANK YOU!