About FramesDirect.com
It all started back in 1996 with an innovative idea...
Make it easy and affordable to buy eyewear online.
Our founders, optometrists Dr. Dhavid Cooper and Dr. Guy Hodgson, started as partners in a chain of successful optometric practices in Houston, Texas. But they dreamed of something bigger.
They wanted a way to provide patients with a better selection and more competitive pricing than they could offer in their brick and mortar practices.
With the Internet just gearing up for e-commerce, the timing couldn't have been better. The doctors assembled a small team to launch FramesDirect.com, doing most of the hands-on work themselves. In fact, Dr. Cooper designed and coded the original Website!
It's been 15 years since the doctors sold their first pair of glasses online, and we're proud to have provided quality eyewear to more than a million satisfied customers since then.
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Hurricanes Rita, and Ike caused evacuations and power losses in Houston but FrameDirect.com barely missed a beat. As many as 20 customer service representatives relocated with the doctors to their ranch in Austin, TX, while others worked remotely from home and kept things going during the evacuation.
Eventually, we moved the customer service and marketing departments to the ranch in Austin. In 2010, the growing team relocated to an office just south of downtown.
Lots of things have changed over the years here at FramesDirect.com, but one thing hasn't changed, we're as dedicated as ever to taking care of your eyes.
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Our core principles at FramesDirect.com:
- Make excellent customer service the cornerstone of our business.
We have a staff of highly trained and friendly opticians available to help you by phone, online chat or email.
- Use only the highest quality lenses available.
Our company was founded by doctors, and they promise to only sell lenses that they would wear themselves.
- Provide the largest selection of authentic brand-name eyewear anywhere.
We carry all the top brands of eyeglasses, sunglasses, prescription sunglasses, contact lenses and goggles, including Ray-Ban, Oakley, Gucci, Tom Ford and Maui Jim, just to name a few. We carry over over 100,000 products and 500 brands!
- Sell eyewear at competitive prices.
We offer fair, money-saving prices. Savings through us are as much as $150 or more on prescription eyewear and many designer sunglass lines. Our prescription lenses cost about half the price you would pay at most retail optical chains.
We love to hear from you. Connect on
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Twitter.
Customers:
Click an image to read the full testimonial.
If you are an existing customer and would like to be featured here, please contact
Angelica from our Customer Service Department at
angelica@framesdirect.com.
Additional Testimonials:
Liz S. from Township of Washington, United States
Hi,
I just want to let you know that I got the sunglasses today. Thank you...you guys exceeded my expectation!! I'll definitely come back again!
Liz
Brenda N., from Houston, United States
"Nice web page! It probably does better than my word of mouth, but I LOVE my frames, lenses, and my sunglasses."
Susan S., from Stonington, United States
"The glasses came quickly and I love them! They are just what I wanted and the prescription is perfect. I have been giving your site to all my friends who, like me, thought you couldn't order glasses on-line. Boy, was I wrong. With your help it was totally painless and the results are great. Thanks again."
Lois D., from Perth, United States
I received my frames today & they are so much nicer than I thought they were going to be. Thank you so much for being so efficient. I will pass the word on here in West Aussie. Can't wait to order my next pair of glasses.
Thank you so much & kind regards,
Lois
David M. from North Vancouver, United States
Thanks so much. The sunglasses are great and the prescription seems to be bang on.....just need some sunshine to try them out for real!!!
Thanks again,
Dave
Andrew H. from Montreal, United States
Hi, I just wanted to let you guys know that I received my new sunglasses in perfect condition. I'm from Montreal and I first saw these sunglasses in a store here for $230 + tax (total of about $260). After some searching, I ended up buying them on your website for a total of about $140 shipping included. And no fees at the door. Almost 50% less, what a steal.
Thanks.
Andrew H.
Julie B. from , United States
Hi
I have just received my Maui Jim prescription sunglasses. I thought I would take a minute to congratulate you on your excellent service - very prompt and top quality. I originally wanted Oakley sun glasses but my prescription was outside the Oakley parameters. I am more than happy with the Maui Jims.
Once again thank you. I will certainly be contacting you again next time I require glasses.
Julie
Anders B., from Chicago, United States
"A short note of compliment for your excellent service. Specifically, you knew how to interpret the cryptic information about a frame I liked. Your price quote was immediate and complete. Your attitude was friendly, professional and okay with getting back to me. All of these things outweighed the uncertainty of calling an 800 number located in Google search results on the Internet. I am happy with my eyeglasses. I figured I would be when I placed my order."
Samantha M., from Tampa, United States
Your sales rep was great. She helped me make the right choice. I received my glasses, tried them on and loved them. I receive a lot of compliments on them. Thanks again for providing quality eyeglasses at a discount price.
Megan M. from Centreville, United States
Thank you for a wonderful pair of glasses. I've never had lenses that were mounted so precisely into my frames. Your customer service is excellent and I am extremely pleased with my glasses. Keep up the great work!
Alberto W. from Villa Sarmiento, United States
I've just received the parcel with my sunglasses here in Buenos Aires, Argentina. Everything is perfect. The Ray-Ban + the T-Shirt arrived very well packed in perfect conditions. I will buy another products from you for sure and I will recommend FramesDirect.com to all my friends. Best wishes for all of you.
Alberto
Justin P. from Bulahdelah , United States
I'd just like to say thanks for the great service. I've received the sunglasses and t-shirt and I'm really happy. Until next time.
Thanks
Justin P.
Haydn S. from Greenwood , United States
I just wanted to let you know I received my order today. I also wanted to thank you for excellent and speedy service. I will definitely be visiting your website for any sunglasses purchases I may wish to make in the future!
Tim V., from Iowa City , United States
I wanted to take time while on my trip to Hawaii to thank Candace at your company for her dedication to customer service. I placed my first order from your company for simple pair of sunglasses and spoke with Candace regarding them arriving prior to my trip. She followed the order through and notified me that they had been delayed. She then went as far to have them re-routed to Hawaii so that I may have them for my trip. This type of customer service is what will keep me loyal to your company for any future business and I will recommend your services to my friends and colleagues. I cannot thank Candace enough for her hard work and thoughtful dedication to my order. It truly brightened my vacation. I hope you all are well in this new year and best of luck to your company. You have won at least one true fan!
-Tim V
Susan W. from Delray Beach, United States
Hi. I received my glasses a few days ago and I just wanted to thank you for your great service. I am very satisfied with the frames and the prescription you filled and it cost me half of what I would have paid in a store here.
Bruce T., from Rosemont, United States
"Glasses arrived yesterday, repaired and tweaked to perfection! You have once again impressed me greatly with your out-of-this-world customer service. I look forward to a life-long relationship with your fine company."
Todd K. from South Perth, United States
Hi, Just a quick note to thank you for your quick and easy service. I ordered a pair of prescription Oakley sunglasses and received them in Perth Western Australia in just over 2 weeks!! I could not be happy with the glasses and your service. Highly recommended.
Todd
Perth, Western Australia.
Megan F., from Dallas, United States
"I just wanted to let you know that my glasses arrived yesterday. I have to admit that I was somewhat nervous ordering prescription glasses online for the first time, but I wouldn't hesitate to use FramesDirect.com again. I'm very impressed with the workmanship. Everything is perfect. And I got a free bottle of Gucci perfume to boot! Thanks for your help."
Read all customer testimonials