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Shipping Details Return Policy Frames Direct is a BBB Accredited Business. Click for the BBB Business Review of this Optical Equipment & Supplies in Austin TX

Shipping Options and Delivery Times

We know you want your order to arrive as soon as possible. We go to great lengths to ensure all orders and prescriptions are filled accurately and correctly in a timely manner. Click for more information on how we receive, process and ship your product.

How We Receive, Process and Ship Your Product
  • All products must pass our six step quality control inspection before we ship your order.
  • Products are ordered directly from the manufacturer to ensure authenticity and full manufacturer's warranty. Most products are received at our facility within 2-4 business days.
  • Prescription eyeglasses and sunglasses require an additional 2-5 days for lenses.
  • Certain collections may take a few extra days to receive from the manufacturer.
  • One of our online opticians will notify you in the event of any delay outside of normal estimated delivery times.
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Sunglasses and Frames Without Lenses

Shipping Method Cost Processing Time Total Estimated Delivery Times
United States
Standard Ground FREE* or $5.95 2-4 business days 6-11+ business days
Priority $8.95 2-4 business days 6-8+ business days
2-Day $14.95 2-4 business days 4-6+ business days
Overnight $19.95 2-4 business days 3-5+ business days
*excludes contact lenses and certain exchange orders
In Alaska, Hawaii and Puerto Rico, 2-day Shipping is $22.95 and Overnight Shipping is $37.95
International
31.22 USD Delivery Time Varies Based On Location
All international shipments will be sent with duties and taxes to be paid by the recipient. Duties will be assessed by the importing country based on current laws governing imports.

PLEASE NOTE: Delivery times do not include orders placed after 4pm CST Fridays, weekends or holidays. Please allow an additional 1-2 weeks for special orders. One of our online opticians will notifiy you in the event of any delay outside of normal estimated delivery times.

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Eyeglasses and Sunglasses with Prescription Lenses

Shipping Method Cost Processing Time Total Estimated Delivery Times
United States
Standard Ground FREE* or $5.95 3-7 business days 9-14+ business days
Priority $8.95 3-7 business days 8-10+ business days
2-Day $14.95 3-7 business days 5-9+ business days
Overnight $19.95 3-7 business days 4-8+ business days
*excludes contact lenses and certain exchange orders
In Alaska, Hawaii and Puerto Rico, 2-day Shipping is $22.95 and Overnight Shipping is $37.95
International
31.22 USD Delivery Time Varies Based On Location
All international shipments will be sent with duties and taxes to be paid by the recipient. Duties will be assessed by the importing country based on current laws governing imports.

PLEASE NOTE: Delivery times do not include orders placed after 4pm CST Fridays, weekends or holidays. Please allow an additional 1-2 weeks for special orders. One of our online opticians will notifiy you in the event of any delay outside of normal estimated delivery times.

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Contact Lenses

Shipping Method Cost Processing Time Total Estimated Delivery Times
United States
Priority $8.95 2-4 business days 3-5+ business days
2-Day $14.95 2-4 business days 3-4+ business days
Overnight $19.95 2-4 business days 3+ business days
In Alaska, Hawaii and Puerto Rico, 2-day Shipping is $22.95 and Overnight Shipping is $37.95
International
31.22 USD Delivery Time Varies Based On Location
All international shipments will be sent with duties and taxes to be paid by the recipient. Duties will be assessed by the importing country based on current laws governing imports.

PLEASE NOTE: Delivery times do not include orders placed after 4pm CST Fridays, weekends or holidays. Please allow an additional 1-2 weeks for special orders. One of our online opticians will notifiy you in the event of any delay outside of normal estimated delivery times.

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