At FramesDirect.com we pride ourselves on having the highest quality customer service in the optical industry and our testimonials from satisfied customers prove it.
Our online opticians are the best in the business!
One of the advantages to ordering through FramesDirect.com is that you have access to a wide selection of eyewear.
My name is Karen Haley. I'm an online optician for FramesDirect.com. I get the most satisfaction when I have the opportunity to educate you so that you'll get the product that best meets your needs.
Every order that is placed at FramesDirect.com is reviewed by an experienced optician. When you call FramesDirect.com we'll actually answer the phone and be there to answer any questions that you might have.
We're here to help.
Sample testimonials (Visit our Testimonials page for more):
They are absolutely gorgeous, arrived in super-quick time, arrived in perfect condition!
This is my first experience with FramesDirect.com and although I was somewhat hesitant in ordering ‘authentic' sunglasses online, after some research I decided to go ahead and take a chance.
These sunglasses are a birthday gift for my 23 year old daughter; she knew exactly what she wanted. Upon visiting a Tom Ford authorized dealer in Toronto and finding the pair of sunglasses that were perfect for her, she has pretty much abandoned the idea of receiving these as a birthday gift given the cost of these same glasses in-store here in Canada.
I can hardly wait……she will not believe her eyes!
And…..I plan on passing your service along to my friends and acquaintances who might be in the market for ‘special' eyewear……
Thank you - from beginning to end - my experience with you has been absolutely delightful!"
I like how FramesDirect lists the nose bridge and eye size and how to read them, for us lay people, because that really helps in picking the right frame size for my face. I have a small nose bridge and those millimeters make a big difference, so thanks for putting that information out there so that we consumers know what we're buying.
The email updates on order status are also greatly appreciated and I will definitely be a repeat customer. "
"Hi. I just wanted to thank you for your assistance with my eyeglasses order(#382958-1). I'm a first time orderer, got a flyer for your company in my local ValPak envelope, and decided to give you guys a try. Soooo glad that I did. I LOVE my frames and they were very reasonably priced. I would surely use your company again and refer any one I could to you. Thank you again!"
They are beautifully made, absolutely flawless really - in contrast to the last pair I had made locally here in New Zealand, which had gaps in odd places around the lenses.
At last a frame that fits; no more headaches from temple pressure.
And your pricing, even after international shipping, has saved me quite a bit on local manufacture. Not that the local optician was even willing to order the size of frames I wanted despite dealing with the same frame supplier.
So all in all you have definitely gained a customer.
In fact I'd like to know if I could order a second pair, identical except for grey polarised lenses - can you do that with a prescription?
I will definitely use Frames Direct for future purchases.
Your customer service is excellent!!"
Re: Indiana Jones eye glasses received.
I opened them on Christmas day and they're perfect - I love them!
Many thanks for your help - I'm very pleased."
Thanks again for a great online experience."
-Email from Candace, FD Customer Service Supervisor
I just received my Sunglasses Gargoyles 85's
Wonderful…!!! What an efficiency !!!
Congratulations to framesdirect.com, no doubt I'll tell my friends about you…!
Best regards and… to my soon next order.."
Mr. Savinon called and wanted me to be sure and let you know that he was very satisfied with our company and that he will be doing business with us again. Promised I'd pass the word along."
-Email from Molly, FD Online Operator
p. s. if you like you can show this email to your boss."
-Christian, UNITED KINGDOM