You can buy Ray-Ban Meta AI glasses on FramesDirect.com, at official Ray-Ban stores, and from certified Ray-Ban dealers (online & in-store). Currently, they're available for purchase in the United States, Canada, United Kingdom, Ireland, Austria, Belgium, France, Italy, Spain, Germany, Finland, Norway, Denmark, Sweden, and Australia. They are also available in select markets via the Meta website.
Due to the nature of this product, our Ray-Ban Meta collection ships only to the contiguous United States via Ground (UPS). For more details, please view our shipping policy.
To operate Ray-Ban Meta AI glasses you need to connect your glasses with a AIphone and the Meta View app. Here's the complete checklist:
To return your AI glasses by mail please complete the following steps:
You can view and download the Ray-Ban Meta manufacturer warranty policy here (PDF).
Your Ray-Ban Meta glasses have a different charge lifecycle based on the generation.
Ray-Ban Meta gen 2 is an upgraded version of Ray-Ban Meta, offering improvements in video quality, battery life and smart features:
You can check whether your glasses are up to date or update them by going to Settings > Your glasses > Glasses update at any time.
Charging your glasses To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta AI app.
*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.
Charging your case To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case. If you're having issues with charging the charging case, please see the Troubleshooting section.
Charging safety For safety information on charging your Oakley Meta Collections please refer to the Safety and Warranty Guide.
You can charge Oakely Meta HSTN up to 80% in just 45 minutes.
You can fully charge Oakley Meta Vanguard up in just 75 minutes. Plus, Oakley Meta Vanguard comes with a charging case that can provide an additional 36 hours of charging on the go, so you can complete your workout with ease. The case can be fully charged in 3.5 hours using a USB-C cable.
Your glasses and case each have a battery that requires charging. You can check the charge level of your devices using the Meta AI mobile app or your charging case.
From the Meta AI mobile app When your glasses are connected to the Meta AI mobile app, you'll be able to see the charge status of your glasses in the Devices tab. If your glasses are docked in the case, you will also see the charge level of your case.
From your charging case The charging case has an LED on the front that shows the charge level of your glasses and case.
Glasses docked When your glasses are docked in the case, you can press the button on the back of the case to see the charge level of your glasses on the case LED.
Green solid light: Glasses fully charged Orange solid light: Glasses charging Red blinking light: Charging error
Case empty When you remove your glasses from the case, the case LED will show the charge level of your case. You can also press the button on the back of the case when it's empty to see the charge level of the case.
Green solid light: Case fully charged
A fully charged pair of Oakley Meta HSTN glasses can last up to 5 hours of continuous audio playback, 8 hours of typical use and up to 19 hours on standby. The number of hours varies according to how you're using the features.
A fully charged pair of Oakley Meta Vanguard glasses can last up to 6 hours of continuous audio playback, 9 hours of typical use. The number of hours varies according to how you're using the features.
The camera automatically adjusts to your environment for consistently high quality photo and video captures.
The capture LED is an external facing LED that signals to others when you're taking a photo or video, or when your glasses are first turning on.
If you have additional privacy or data questions, please visit the Meta AI Help Center
Use the touchpad on the right temple of your glasses to control playback and volume:
When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.
To adjust volume on your glasses, swipe forward on the touchpad to turn up volume and swipe back to turn down volume.
You can also adjust the volume of system sounds in the Meta AI app. Some examples of system sounds include low-battery warning and a sound to indicate you're taking a photo.
To adjust the volume of system alerts:
Your glasses have two lights, an inward-facing notification LED and a front-facing capture LED, which lets people know you're taking a photo or recording a video. You can choose to customize the brightness of your inward facing notification within Settings in your Meta AI app. Options for notification LED brightness are Automatic, Low, Medium, and High. Automatic brightness uses the ambient light sensor to adjust the brightness based on your environment.
You can control your notification and system alert preferences from the Meta AI app.
To view and manage your settings:
System Alerts lets you manage how your glasses send you signals.
Once you're in the Meta AI app, select a photo or video and tap on the share icon. You'll see different ways to share your captures or save them to your phone's camera roll or gallery. Limitations may apply depending on which app you're sharing to.
The power ON/OFF switch is located on the left inner arm of the glasses, near the hinge.
To turn ON: Slide the power switch towards the lens, the notification LED starts blinking white. The white LED will blink while your glasses turn on. When it turns solid green, you're ready to continue.
To turn OFF: Slide the power switch all the way to the left, the notification LED starts blinking red to signal that the glasses have turned off.
There are two ways to take photos and videos with your Oakley Meta glasses:
One-touch control To take a photo, press the capture button once. The white notification LED will blink and make a sound during the capture.
To record a video, press and hold the capture button to record a 30-second, 60-second or 3-minute video. Press again to stop recording. The white notification LED will stay on while you're recording.
The default video length is 30 seconds, but it can be extended to 3 minutes in Meta AI app settings.
Hands-free voice command When Voice is wake word-enabled, you can use your voice to take a photo or video. Say "Hey Meta, take a photo" or "Hey Meta, take a video."
When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording.
To learn more, watch the Product Tour via the Meta AI app within Settings.
The notification LED, located inside near the right temple, changes color to signal a change of status relating to power, the capture function, Assistant, and the call function.
Power Power on: The notification LED blinks white for about 12 seconds, then turns green for a couple seconds to let you know your glasses are ready to use. Wake: The notification LED briefly blinks white then green to let you know your glasses are ready to use. Low battery: The notification LED blinks orange 4 times when your glasses have low battery. Shutdown: The notification LED blinks red 4 times when your glasses are about to automatically shut down when battery runs out, they get too hot, or too cold.
Photo and Video Capture Photos: Both the notification LED and the capture LED blink white once when you take a photo. Videos: Both the notification LED and the capture LED turn solid white while you record video. Capture errors: The notification LED turns solid orange for about 3 seconds if it runs into a problem that prevents you from taking captures.
Voice The notification led will pulse white to let you know voice commands are turned on or wake word has been activated.
Calling Incoming call: The notification LED blinks white. Call connected: The notification LED pulses white while you're on a call.
You can opt-in to enable voice control in the settings of the Meta AI app. To turn Voice on or off:
When Voice is enabled, you can press and hold the touchpad to use it.
You can use "Hey Meta" to answer questions in-the-moment, get information, spark creativity and express yourself hands free, while also taking photos and videos, calling, messaging, controlling media and volume.
Photo Capture "Hey Meta, take a photo." "Hey Meta, take a picture."
Video Capture "Hey Meta, start a video." "Hey Meta, start recording." "Hey Meta, record a video now." "Hey Meta, take a video." "Hey Meta, end video." "Hey Meta, stop video."
Calling and Messaging "Hey Meta, call [contact name]." "Hey Meta, call [contact name] on Messenger/Whatsapp." "Hey Meta, send a message to [contact name]." "Hey Meta, send a message to [contact name] on Messenger/Whatsapp."
Media and Volume Control "Hey Meta, pause." "Hey Meta, next." "Hey Meta, stop." "Hey Meta, resume." "Hey Meta, volume up." "Hey Meta, volume down."
Battery status "Hey Meta, battery status." "Hey Meta, how much battery is left?"
Sharing from Glasses "Hey Meta, take a picture and send it to [contact name]." "Hey Meta, take a picture and send it to [contact name] on Messenger/Whatsapp/my phone."
Time & Date "Hey Meta, what time is it?" "Hey Meta, what's the date?"
Set a timer You can set a timer for up to 24 hours in the future using Oakley Meta glasses. You can have up to 3 active timers and can cancel or change timers at any time using voice controls. To use timers, ensure you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.
Set reminders You can set a reminder for up to 3 years in the future using Oakley Meta glasses. You can have up to 3 active reminders and can cancel or change reminders at any time using voice controls. To use reminders, ensure you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.
Create alarms You can set an alarm for up to 24 hours in the future using Oakley Meta glasses. You can have up to 3 active alarms and can cancel or change alarms at any time using voice controls. To use alarms, ensure your phone is not in "Do Not Disturb" mode and that you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.
Be informed "Hey Meta, who sang the song "Hey Brother"…Tell me more about the artist." "Hey Meta, what's the population of Singapore…Tell me one of the popular dishes there." "Hey Meta, when was the Washington Monument built? How tall is it?"
Be inspired "Hey Meta, what's a fun summer drink to make with mint that isn't too sweet?" "Hey Meta, what are some good gift ideas for my kids - ages 6 and 8? They're into arts and crafts."
Be creative "Hey Meta, write and old school rap about cats." "Hey Meta, I can't attend a dinner tonight. Can you help me write a polite 1 line message...Send it to [contact name]."
Meta AI and voice commands only in selected countries and languages. Please check local availability.
You can use either Whatsapp or Messenger to send and receive messages. Once you've selected your default provider in the Meta AI app the following voice commands will automatically activate your chosen method.
To send a message "Hey Meta, send a message to [contact name]".
To hear message notifications In the app settings, under ""calling and messaging"", choose the service (Messenger, WhatsApp) and select ""announce messages".
To hear message content in notifications In the app settings, under ""calling and messaging"", choose the service (Messenger, WhatsApp) and select ""announce messages"" and ""read out messages".
If you don't want to send a message with your default provider, use the following command to activate the alternative method:
To send a message "Hey Meta, send a message to [contact name] on Messenger/Whatsapp."
You can use either Whatsapp or Messenger to make calls.
Once you've selected your default provider in the Meta AI app the following voice commands will automatically activate your chosen method:
To make a call "Hey Meta, call [contact name]"
If you don't want to make a call with your default provider, use the following command to activate the alternative method:
To make a call "Hey Meta, call [contact name] on Messenger/Whatsapp."
To pair your glasses, open the Meta AI app and make sure you're logged in to your Meta account. If you already have glasses paired to the Meta AI app, go to Settings and tap the "Add Device" button on the top right. Then:
Your Oakley Meta glasses and charging case have a different charge lifecycle:
Charging Case A fully charged case provides 5 additional frame charges. You can fully charge the case to 100% in 3.5 hours.
Glasses Battery With a full charge of the glasses you can do many things:
When auto-import is enabled, Meta AI will import media automatically while your glasses are turned on and in the charging case. Ensure that Bluetooth is enabled and your phone is connected to your saved Wi-Fi. If you are on Android 13+, Auto-import will be enabled by default.
If you are on other Android versions, enable auto-import by going go through the following actions:
If you are on iOS, enable auto-import by going go through the following actions:
If you have an accessibility request or an issue with an accessibility related feature, please submit a report in Meta AI Settings via Help & Support.
If you receive a reply that's offensive you can open the Meta AI app, navigate that particular response in the AI tab, and click the tumbs down button, you can then tell us whether the content is innacurate, unhelpful, harmful, or offensive.
In the Meta AI app, go to Calling & Messaging> Messenger, click on "Connect" and follow the instructions.
You can activate voice controls by saying "Hey Meta" on Oakley Meta glasses.
After activating voice controls, use one of the following commands to send a message on Messenger "Call [contact name] on Messenger" "Call [contact name]"
You can answer a call using tap gestures on the right side arm of the glasses. Double tap to answer the call. Tap and hold, to reject the call. While in the call, double tap to hangup.
Activate voice controls by saying "Hey Meta" on Oakley Meta glasses, and say "answer call". To reject the call say, "reject call".
"After activating voice controls, use one of the following commands to send a message on Messenger "Send a message to [contact name] on Messenger" "Message [contact name] on Messenger" "Message [contact name]" "Message [cotnact name] I am running late"
You can reply to an incoming message from Messenger by activating voice controls and saying "reply" within 60 seconds of receiving the message. For example, "Hey Meta, reply".
"In the Meta AI app, go to Communications>>Messenger and turn on: Announce Messages to get notification of message sender name Read out messages to get the message read out
After activating voice controls and connecting to your providers (Messenger, Whatsapp or your phone) in the Communications settings in the Meta AI app. Use one of the following commands to take a new photo and send it on Messenger, WhatsApp or your phone.
"Send a photo to [contact name]"
"Take a picture and send to [contact name]"
You can add your preferred provider to your voice command by saying: "Send a photo to [contact name] on Messenger/WhatsApp/myphone" (*)
Assistant will ask for confirmation before sending. All the photos you shared from your glasses will be available for import in Meta AI app.
(*) Note that for iPhone's iMessage, you will still need to go to your phone to confirm sending.
To enable location for voice controls go to your phone settings, and check that location access is set to "always allow" for Meta AI this will allow for you to ask location based real time questions like weather.
If you're biking, climbing, or just walking through the grocery store, you can put your phone away and go hands-free while continuing to share video in real-time.
You can share the view from your Oakley Meta glasses while on a Messenger or WhatsApp video call by tapping the glasses symbol on your phone or double-pressing the capture button on your glasses.
Stream Apple Music from your phone to your Oakley Meta glasses, and control audio playback using touch and voice controls.
To turn on Apple Music
Touch controls Use the following gestures on the glasses touchpad.
Voice controls If you've enabled voice controls in the Meta AI app, you can control playback and use your voice to search by saying the following phrases:
Start by saying "Hey Meta..."
When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.
Stream Amazon Music from your phone to your Oakley Meta glasses, and control audio playback using touch and voice controls.
To turn on Amazon Music
Touch controls Use the following gestures on the glasses touchpad
Voice controls If you've enabled voice controls in Meta AI, you can control playback by saying the following phrases.
Start by saying "Hey Meta…"
Stream Calm from your phone to your Oakley Meta glasses, and control audio playback using touch and voice controls.
To turn on Calm
Touch controls Use the following gestures on the glasses touchpad:
Voice controls If you've enabled voice controls in Meta AI, you can control playback and use your voice to search by saying the following phrases:
The Smart Crop feature allows your glasses to correct pictures automatically by cropping the image where there is a partial occlusion (hats or hair) and adjusting the lighting. Smart Crop is applied by default to media imported to the Meta AI app and is visible in the Home and Gallery sections. You can always choose to remove the corrections and revert to the original version.
You can ask Meta AI questions about what you're looking at by saying ""Hey Meta..."" and then asking for more information about what you're looking at. You can say ""Hey Meta, look and..."" to ask Meta AI to take a photo to use in its response.
You can also take a photo, either using your voice or by using the capture button, and within a few seconds say "Hey Meta…" to ask a question about the photo.
You could ask Meta AI for the English translation of a sign you're looking at in Italian, for the name of a houseplant you're looking at, or to write a funny caption for the photo you just took of a dog chasing its own tail. There are lots of things Meta AI can do, and we're working on expanding that list over time.
How does it work? When you ask Meta AI questions about what you're looking at, your glasses will send a photo to Meta's cloud to be processed with AI. After processing, Meta AI will deliver an audio response on your glasses, and you will be able to review your request, the image, and the response in Meta AI.
All photos processed with AI are stored and used to improve Meta products, and will be used to train Meta's AI with help from trained reviewers. Processing with AI includes the contents of your photos, like objects and text. This information will be collected, used, and retained in accordance with Meta's Privacy Policy.
To turn on this feature:
How to ask Meta AI about what you see Here's just a few examples of what you can do when using your camera with Meta AI.
Ask about the world around you "Hey Meta, describe what I'm seeing." "Hey Meta, tell me about this monument." "Hey Meta, translate this text into English." "Hey Meta, summarize this."
Take actions on text around you You can point at text and say things like: "Hey Meta, call this phone number." "Hey Meta, message this phone number." "Hey Meta, scan this QR code."
Get gardening tips "Hey Meta, how much water do these flowers need?"
Express yourself "Hey Meta, describe this landscape in an inspiring way." "Hey Meta, write a funny poem about this dog."
Keep in mind, you can also take a picture, either by voice or by using the capture button, and within a few seconds say "Hey Meta..." to ask questions about the world around you.
With the Early Access program for Oakley Meta glasses, you can be the first to experience our cutting-edge technology and features. As a participant in this program, you will have the opportunity to provide valuable feedback that will help shape the future of Oakley Meta glasses, ensuring our products continue to meet your needs and expectations.
How to join You can sign up for the Early Access program waitlist at https://www.meta.com/smart-glasses/early-access-program/. Once you've been accepted, you can join the program from the Meta AI app.
To join the Early Access program:
Once you join the program, you'll receive notifications on new and upcoming features to try. As Early Access features become available, they will be listed under Early Access in Settings in the Meta AI app.
To safely remove your Oakley Meta glasses from the charging case, gently pull up on the hinge where the arm meets the frame. This will undock the glasses without leaving smudges on the lenses.
When this feature is turned on, you can make a follow-up request or ask your glasses another question without saying "Hey Meta."
For example:
Respond without "Hey Meta" is on by default. You can turn this feature on or off at any time from the Meta AI app.
To turn Respond without "Hey Meta" on or off:
When this feature is turned on, your microphone will stay on for a short time after each request. It will turn off automatically after a few seconds if you do not make an additional request. You can end a conversation with your glasses by saying "Stop" or "Cancel."
If you start talking in the few seconds following a voice command, the glasses will record and process your audio during that time. The notification LED will show if your glasses are processing your audio.
To protect your privacy, if we detect speech not intended for your glasses, your glasses will not react. Other requests may also be disabled after certain requests, such as music controls (example: "Hey Meta, turn up the volume") to ensure we don't disrupt playback.
Note: This feature is not available if your microphone is in active use. For example, if your first request was to make a phone call to someone or take a video, your glasses will not be listening for your follow-up request.
You can share photos you capture with Oakley Meta glasses to Instagram Stories.
To share to Instagram Stories, make sure you have turned on voice interactions and connected your Instagram profile to the Meta AI app.
To connect your Instagram profile to the Meta AI app.
The Instagram profile you connect to the Meta AI app will be the profile that is currently active on the Instagram app on your mobile device. If you switch profiles on the Instagram app, you may lose connection between Meta View and your Instagram profile.
You can disconnect your Instagram profile from the Meta AI app at any time. Doing so will not remove any Stories you've shared from your glasses.
To disconnect your Instagram profile from the Meta AI app:
Here are a few examples of what you can say to share from your glasses to Instagram Stories:
Please note you will not be able to preview or edit media before sharing it to Instagram Stories. However, any media you share to Stories will be available to view in the Meta AI app. The audience for your Story is determined by whether or not your Instagram profile is set to private or public. You can delete Stories you share to Instagram from the Instagram app.
You can share photos you capture with Oakley Meta glasses to Facebook Stories. To share to Facebook Stories, ensure you've enabled voice interactions and connected your Facebook profile to the Meta AI app.
To connect your Facebook profile to the Meta AI app:
The Facebook profile you connect to the Meta AI app will be the profile that is currently active on the Facebook app on your mobile device. If you switch profiles on the Facebook app, you may lose connection between the Meta AI app and your Facebook profile.
You can disconnect your Facebook profile from the Meta AI app at any time. Doing so will not remove any stories you have shared from your glasses.
To disconnect your Facebook profile from the Meta AI app:
Here are a few examples of what you can say to share from your glasses to Facebook Stories:
Remember you will not be able to preview or edit media before sharing it to Facebook Stories. However, any media you share to your story will be available to view in the Meta AI app. The audience for your story is determined by whether or not your Facebook profile is set to private or public. You can delete Stories you share to Facebook from the Facebook app.
Your Oakley Meta glasses can alert you of incoming calls and message from Messenger, WhatsApp, and from your iPhone or Android phone. When you connect to a provider and have voice controls turned on, your glasses can announce who's calling or messaging you and can also read out your messages.
To set up message announcement and read out:
Notes: If you cannot hear message announcements when the toggle is on, make sure you've enabled Bluetooth permission in your phone's Messenger app settings.
When vanish mode is enabled on Messenger, your glasses will not be able to read your messages out loud.
Use the following functions to respond to incoming call announcements:
Notes for iPhones: If you also use Siri's call announcements on your iPhone, you may hear both call announcements, one by Siri and one by Meta. You can turn off Siri's announcements in your iPhone settings for Siri, and you can turn off announcements on your glasses in the Meta AI app Settings under Communication.
Messenger and WhatsApp calls may sometimes be announced as an iPhone call. To turn off incoming call announcements for either Messenger or WhatsApp, you may also need to turn off incoming call announcements for your iPhone.
You can identify nearby music hands-free with Shazam on Oakley Meta glasses. You must have Meta AI/voice controls enabled in order to use Shazam on your glasses.
How to set up Shazam on Oakley Meta glasses
To connect Shazam to your Oakley Meta glasses:
How to use Shazam on Oakley Meta glasses
Once you've connected Shazam to your glasses, you can use the following voice commands to identify music around you:
Your glasses will announce your Shazam results. You can also see your Shazam results and a log of your voice commands in the Meta AI tab.
You can customize the voice that you interact with on Oakley Meta glasses by adjusting your settings in the Meta AI app.
To operate Oakley Meta glasses you need to connect your glasses with a smart phone and the Meta AI app. Here's the complete checklist:
Your Oakley Meta glasses come with the following accessories and user manuals:
MANUALLY:
Pairing Your Glasses With Your Phone:
For illustrated set up instructions, please refer to the Meta AI app.
Your glasses use Wi-Fi in two different ways:
Oakley Meta glasses are IPX4 water resistant. IPX4 rating means your glasses are safe even if you get caught in light rain while wearing them. Simply remove the glasses as soon as you can, wipe them completely dry and you're good to go.
The Product is not designed to resist submersion or extended exposure to water or other liquids. In case of water exposure, dry the Product thoroughly and clear the charging areas of residue or other debris.
You'll find complete care, safety and use instructions in the Safety and Warranty Guide that came with your glasses. You can also download them here—downloadable here for Oakley Meta HSTN and downloadable here for Oakley Meta Vanguard
You can find your Oakley Meta glasses collection serial number in two places:
Oakley Meta glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account.
When Oakley Meta glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account.
To factory reset, take the following steps:
You can rewatch the Product Tour in the "Learn and explore" section. You can find that by going to the devices tab and scrolling down until you see learn and explore. Tap "see all" and scroll down until you find the "Product Tour" option.
You need a Meta account to log in to the Meta AI App. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday and email address.
As an existing user switching to a Meta account in the Meta AI app, you have 60 days to pair your glasses to complete the migration. If migration is not completed within 60 days, you'll need to do a factory reset (which will result in a loss of any photos or videos stored on the glasses and not yet imported to the app).
If your glasses aren't turning on, try the following steps:
Please note:
When attempting to make a call or send a message, you may receive a message stating: "Something went wrong. Double-check that Messenger and Bluetooth are connected.
If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue.
Update and log in to the Messenger app
Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging.
Enable Bluetooth permissions for Messenger
Disconnect then reconnect Messenger to Meta AI
To disconnect Messenger:
To reconnect Messenger:
If your glasses aren't pairing with the Meta AI app, try the following troubleshooting steps.
Make sure that:
The light blinks blue, indicating that the device is ready to pair. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.
If your Oakley Meta glasses still don't appear in the app, complete the following steps:
If you're still unable to pair to the app during setup, please contact Customer Care.
When you say "Hey Meta" or "OK Meta", the notification LED will pulse white and an earcon will play to let you know the glasses are ready for your voice command. If you don't get a response to your voice command, check the following:
While the majority of USB-C chargers should work with the charging case, there are some specific chargers that might not be compatible with the charging case. If you are using one of these incompatible chargers, you might see:
If you are running into issues with charging your charging case, try connecting another USB-C cable to your case. If the case is still not charging, consider using another adapter.
If the case is still not charging, you can do a reset with the following actions:
The Import button should be visible if the glasses are paired with the app, the glasses are on, the phone's Wi-FI and Bluetooth are on, and there are pending captures. If the Import button is not visible, try restarting the glasses (turn them off, then turn them on) and restarting the app. If this also doesn't solve the issue, try unpairing and re-pairing the glasses and make sure they are are not paired to another phone.
If "Hey Meta" or "OK Meta" is not responding consistently after setting up voice commands then:
If call recipients are having trouble hearing you on calls (audio is broken/choppy/or extremely quiet) then:
Here are some things you can try:
On Android phones, for problems with calls or listening to music:
In your phone's Bluetooth settings, make sure your glasses are connected for calls and audio.
If glasses do not properly fit the user, you may be having issues with wear detection. You can first try taking the glasses off then put them back on. If that does not work, try powering off the device and powering back on. Finally, if that does not succeed, you can disable wear detection in Device settings > Wear Detection. This will ensure the glasses are treated as "On" whenever powered on and hinges are open. Note: When Wear Detection is turned off, some features like auto-pause/auto-play music and Verified Sessions will be disabled.
Spotify Tap only works with users on Android OS 6.0 or higher and July 2023 security patch. Spotify app must be downloaded and logged in on your device. Please ensure your apps and system are updated to the most current version.
For Android troubleshooting:
If you continue to have issues on Android or iOS, double-check your Gesture settings in Your Glasses > Gestures > Touchpad and make sure you have Spotify tap configured to a Gesture.
If you are using a Free account then Spotify Taps will be limited, only Premium Spotify accounts will experience unlimited Spotify Tap.
Wet hair, helmets, hats, and other head accessories can occasionally be false-registering as taps on capacitive touch. If you commonly use your glasses in these situations, consider re-mapping the Tap & Hold gesture to 'none'. You can do this by going to Device Settings > Customize controls> Touchpad. This will prevent your glasses from triggering new actions like Assistant Wake or Spotify Tap. If you hardclose media apps on your phone, single tap will no longer pause/play any media sessions.
You can cancel or exit any assistance function or inbound notification by doing a Tap & Hold gesture on the captouch sensor.
Video capture is a power heavy use case and for a small battery with less than 15% charge there is a significant brownout risk (voltage drop that could damage the battery). In order to protect the battery (from brownout) and make sure the users are able to record at least 60 second videos, Oakley enforces certain minimum power thresholds. if the minimum power threshold is not met, then the users are blocked from recording videos. At room temperatures the threshold is 10% at 25°C and 15% at 20°C battery temperatures, however at lower temperatures the battery has higher brownout risk and thresholds are much higher.
To submit a bug on an issue you are seeing, go to Settings, Help & Support. Make sure 'shake phone to report a problem' is on. Then you can shake your mobile device back and forth to trigger our bug reporting feature. In the bug reporting form, please share details on the bug you are experiencing so Meta Help Center team can proactively assist you.
If you dock your glasses into the case and see either a solid red or pulsing red animation from the case LED—this signals that there is a charging error. Charging errors can occur if:
If glasses or case are too hot, move out of the sun and to cooler conditions to enable charging.
If glasses or case have liquid present, undock the glasses, clean / dry the nosebridge area, redock glasses into case. You may have to wait for glasses & case to fully dry to enable charging.
If your charging case is no longer responding to button presses or case open/close events, it could be either:
If case has a dead battery, connecting the case to a valid charger via USB-C cable should result in an orange pulsing pattern on case indicator before normal case operation resumes.
If you may have interrupted a case update, dock the glasses again with the switch on. Case functionality should be recovered after the update completes.
Here are some things you can try if tapping the "Try again" button isn't helping:
Even when your glasses are not connected to the Meta AI app you can capture photos and videos, check your glasses battery level if you enabled Voice controls, and listen to audio form a phone you are connected to over Bluetooth.
To restart your glasses slide the "On/Off button" back (Switch Off) and then forward (Switch On). After your glasses wake up, they will be reconnected to the app within a few minutes. This action will not cause you to lose any on-glasses media or cause the glasses to unpair from the Meta AI App.
If that does not correct the issue, then try force restarting.
To force restart your glasses:
Force restarting will not delete your captures or require you to repair your glasses through the app.
If your glasses don't reconnect to the app within a few minutes, you may need to unpair the glasses from the Meta AI app and from the list of bluetooth devices on your phone, and then repeat the pairing procedure.
Warning: This will delete all the captures on your glasses and require you to unpair/ repair your glasses through the app.
To factory reset your glasses:
If voice controls are not responding consistently when you say "Hey Meta" or "OK Meta", follow these troubleshooting steps:
To adjust the microphone settings on your glasses:
If you receive an error that says media can't be imported while your glasses are updating on your Android phone, you can try to force stop the Meta AI app from your phone's settings to resolve the issue.
Go to your phone's settings and look for the Apps menu.
Find the entry for the Meta AI app and tap it.
Tap Force stop to stop the app.
In some cases, you may need to unpair and re-pair your Oakley Meta Glasses with the Meta AI app. Unpairing your glasses will not change or erase any settings.
To unpair your glasses from the Meta AI app:
To re-pair your glasses with the Meta AI app:
Keep in mind, Oakley Meta Glasses can only pair with one Meta account at a time. You'll need to factory reset your glasses before someone else can pair them to their account.
If you receive a Bluetooth connection error while using your glasses, here are some things you can try:
Connection issues while making video calls on Android
If you're making a video call on your smart glasses using an Android phone and experience poor connection, following the steps below may improve your experience:
Known issue on Pixel phones with Android 14
There is a known issue for users on Pixel phones running Android 14. While sharing your view on a call, the connection may lag or disconnect. Lock your phone to improve your view sharing experience. You can still share your view on a call while your phone screen is off.
This error may appear when trying to share your view with a partner app (WhatsApp, Messenger, or Instagram). Here are some things you can try:
You can only stream or share your view to one app at a time. For example, you cannot stream to Instagram while also sharing your view on a WhatsApp call.
There are a few reasons why you may be receiving a charging error:
Your glasses may not be powering on due to not being able to charge when docked. Dried sweat, dirt, and liquid can all cause interference between the nose bridge of your glasses and the charging case. Thoroughly clean both devices, then try to charge again.
Additional privacy or data information is provided in the Meta AI Help Center.
You'll find health & safety information relating to the Oakley Meta in your glasses Safety & Warranty document, which you can download here for Oakley Meta HSTN and here for Oakley Meta Vanguard.
To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.
No, it's not possible to replace the embedded battery inside the glasses or charging case. If your glasses aren't charging please refer to FAQ What Should I Do If My Glasses Won't Turn On?
We're sorry that you haven't found the answer you're looking for.
For more information or to request assistance, please visit our Customer Service page and fill out the contact form. You can also visit the Meta Help Center for more information on the Meta AI app.
In the course of our lives, each of us throws away significant amounts of electrical and electronic equipment. We need to protect the environment by adopting sustainability criteria.
Our products may contain hazardous materials which, if not disposed of properly, can have a negative impact on health and the environment. We're committed to the safe recovery of waste electrical and electronic equipment.
Obligation of Separate Disposal and Environmental Rationale The separate disposal of electronic devices and batteries helps conserve natural resources and ensures that recycling occurs safely, protecting both the human health and the environment.
Potential Effects on the Environment and Human Health Improper disposal of electronic devices and lithium-ion batteries may cause harmful effects on the environment and human health due to the presence of hazardous substances such as heavy metals and toxic chemicals.
Take-Back Options As an alternative to collection centers, Oakley Meta devices can be returned to affiliated stores that offer WEEE take-back services.
Consumer Role in Facilitating Reuse, Recycling, and Recovery of WEEE Consumers play a crucial role in ensuring the proper disposal and end-of-life of electronic products, thus contributing to resource reuse, recycling, and other forms of product recovery.
Meaning of the Symbols on Electronic Devices The crossed-out wheeled bin symbols below mean that, according to local laws and regulations, Oakley Meta products must be disposed of separately from other household waste.
Battery Removal and Type Information The battery integrated in Oakley Meta Glasses cannot be removed by the end-user. For devices with removable batteries, such as Oakley Meta Remote Control, please follow the User Guide instructions for safe battery removal before its disposal.
When turned on, your media will be processed on the cloud to get higher quality photos, videos, montages, and curated suggestions that allow you to quickly pick your best photos and videos. Your media will be temporarily stored on the cloud for 30 days and auto expire. You can turn off cloud media processing in settings anytime. Deleting photos or videos in your gallery will also delete them from the cloud.
It is not recommended to store non-Oakley Meta glasses inside the charging case. This could result in damage to both the non-Oakley Meta glasses as well as the charging case.
To see your conversations with the AI you can open the Meta AI app and open the sidebar by tapping the menu icon (3 lines) on the top left. You can also see all your voice activity in the activity log, and download this data in DYI.
LED signaling and privacy on AI glasses. Learn more.
Oakley HSTN The energy consumption related information required by the ecodesign regulation (UE) 2023/826 are the following:
Oakley Vanguard The energy consumption related information required by the ecodesign regulation (UE) 2023/826 are the following:
Oakley Meta glasses can be purchased on FramesDirect.com, but can only be shipped within the contiguous 48 states of the United States. Shipping is not available to Hawaii, Alaska, U.S. territories, APO/FPO addresses, PO Boxes, or outside the U.S.
FramesDirect ships Meta smart glasses within the contiguous 48 states of the United States. Shipping is not available to Hawaii, Alaska, U.S. territories, APO/FPO addresses, PO Boxes, or outside the U.S.
Please note that availability and shipping options may vary based on local regulations and product restrictions. For full details, view our Shipping Policy.
Oakley Meta products can only be shipped via UPS Ground within the contiguous 48 states of the US. Delivery to PO Boxes is not available. For full details, view our Shipping Policy.
You can view and download the Oakley Meta manufacturer warranty policy here for Oakley Meta HSTN and here for Oakley Meta Vanguard.
To open a warranty return request for Oakley Meta glasses, please contact the Returns department via our Customer Service page or call us at 1-800-248-9427 for assistance, as we are unable to process returns for electronic products online due to special shipping requirements for lithium batteries. You'll need your product serial number and proof of purchase. For US orders, the warranty policy is 1 year from the date of purchase.
Returns are rare for Oakley Meta glasses so we're sorry that something didn't work out with your purchase.
To return your glasses by mail please complete the following steps:
Follow the shipping instructions inside your box. Or download the instructions here.
At the time of purchase, you're free to choose from a range of lens colors, lens treatments, and whether you'd like to add your prescription. Please check eligible prescription range on FramesDirect.com. You can get Oakley Meta AI glasses with prescription lenses by ordering a complete pair on FramesDirect.com.
If you already have a pair of Oakley Meta AI glasses, depending on your region, you can add prescription lenses at your optometrist or preferred optical provider.
Please note that the manufacturer warranty will only remain intact if you get prescription lenses added at a certified retailer.
Adding prescription lenses to Oakley Meta AI glasses with a certified retailer is currently possible in: US, CA, UK, SP, IT, FR, AT, DE, SW, CH, NL, AU, ID, MX, BR.
To connect/disconnect an app
Please follow these steps for speaker mesh cleaning:
Top Speaker Meshes:
Please follow these steps for water ejection procedure:
3K Ultra HD recording supports a resolution of up to 2384 x 3168 pixels. Default photo capture on glasses already offers a resolution of 3024 X 4032 pixels.
You can record in 3K resolution at 30 frames per second and playback at 30 frames per second. You can record in 3k for up to 3 minutes!
Adjustable stabilization allows you to select the desired level of video smoothness and movement control. You can choose from low, medium, or high stabilization settings, or opt for the auto-select mode, where Meta AI intelligently applies the optimal stabilization level based on the content. Adjustable video stabilization works in Full HD default video resolution, not offered with High Resolution (3K Ultra HD) at launch.
In order to enable it, in the Meta AI app, open device settings. Then, open stabilization level video settings to change resolution, frame rate or stabilization.
Higher frame rate recording means that you can now capture more frames per second (fps) in a video. For example, recording at 60 fps captures twice as many frames as the current default 30 fps. This results in smoother and more fluid motion in the video, especially when you're capturing objects or subjects in motion. 60 fps works with Full HD default resolution, not offered with High Resolution (3K Ultra HD) at launch.
In order to enable it, in the Meta AI app, open device settings. Then, open video settings to change resolution, frame rate or stabilization.
You can use your voice to record a slow motion video. Say "Hey Meta, record in slow motion" or "Hey Meta, take a slo mo video." To stop, simply say "Hey Meta, stop."
On Oakley Meta Vanguard, you can set up your action button to initiate a hyperlapse.
Slow motion playback is available in HD (720p+) at 120 frames per second.
Users can capture up to one minute, the slow motion playback is at 4x. For example, a one minute video will result in a slow motion video of four minutes.
Adjustable playback speed is not supported.
Editing a slow motion video post capture is not supported in the Meta AI app.
You can use your voice to record a hyperlapse video. Say "Hey Meta, start a hyperlapse" to start recording and say "Hey Meta, stop" when you want to stop the capture.
Hyperlapse is recorded in up to default Full HD (1080+) at 15 frames per second and the final output is played back at 30 frames per second.
You can record a hyperlapse up to 30 minutes. The final output is compressed 10x. For example, a 10 minute capture will result in a hyperlapse video of 1 minute.
Editing a hyperlapse video post capture is not supported in the Meta AI app.
Open the Meta AI app, ensure you are wearing your glasses, and that they are powered on.
If this doesn't work, you can go to glasses settings and relink your Garmin account and device.
Pair your glasses with your Garmin device to automatically capture footage based on your performance metrics during an activity (distance, speed, elevation, and heart rate). Post-activity you get a highlight video from the capture session.
The glasses use real-time smart triggers that are based on your performance metrics like: distance, speed, elevation, and heart rate. Autocapture uses smart-triggering and compilation to ensure you get the right amount of captures for both short and long activities. Because of this you cannot choose your own stats to capture.
You can also take your own photos or videos during autocapture, these will get stitched together in the highlight video as well.
You can also take your own photos or videos at any point in time during autocapture; these will also get added into the highlight video created.
Autocapture supports the following Garmin activity types:
*To enable autocapture, a user must have a compatible Garmin device and have the Meta AI ConnectIQ app downloaded to that device. Most newer Garmin smartwatches and bike computers are supported.
Follow the steps below to set up autocapture with Garmin:
Follow the steps below to turn on autocapture:
Make sure Garmin is connected in settings. You can begin an autocapture two ways:
When you start your activity, ensure your activity is synced to Garmin Connect app; you may need to go to Garmin Connect app and manually sync the activity. Once this is done, you should see your activity under the 'Workouts' section on the glasses tab of the Meta AI app. If it is not showing here, you can pull to refresh.
If your Garmin activity is showing under 'Workouts', in Meta AI app, then you should be able to see the stats on media taken during the activity.
Learn More