I wanted to express my appreciation for the excellent service that I received from Karen. I was happy with my service and then decided to make this purchase of Costa RX sunglasses. After working with Karen I will never purchase glasses from anyone else. I truly hope you realize just how valuable employee that Karen is to the success of your business. Because of people like her in your company FramesDirect.com will only continue to grow and be more successful. I truly hope that you do realize and reward Karen for her excellent customer service and caring about your customers. I will suggest to anyone I know purchasing glasses to purchase from FramesDirect.com
Thank you Karen and I look forward to working with you in the future.
Candace, I just wanted to say thanks for all of your help and particularly your assistance in rushing the sunglasses through! It is your personal service and attention to detail that will make me a repeat customer! I received the sunglasses today and went down to the marina for lunch to see if I could detect any distortion in the polarization looking at the water. So far I have not been able to detect any distortion. I will be sailing in a regatta all weekend so they are a lifesaver over my broken pair. The wrap and better protection against light leak are a great help when you are on the water all weekend.
Although doing this over the phone and internet is difficult I would not have been able to get these sun glasses locally at a comparable price, and in fact I was not able to find anyone here that will make my prescription with this amount of wrap.
Received my new glasses and LOVE them! Thank you so much for all your help on this order....The experience with your company has been nothing but 100% positive. Your personal touch and customer service has been top notch and you have a new customer for life! I will spread the news and my experience with all of my co-workers and friends.