I wanted to express my appreciation for the excellent service that I received from Karen. I was happy with my service and then decided to make this purchase of Costa RX sunglasses. After working with Karen I will never purchase glasses from anyone else. I truly hope you realize just how valuable employee that Karen is to the success of your business. Because of people like her in your company FramesDirect.com will only continue to grow and be more successful. I truly hope that you do realize and reward Karen for her excellent customer service and caring about your customers. I will suggest to anyone I know purchasing glasses to purchase from FramesDirect.com
Thank you Karen and I look forward to working with you in the future.
Candace, I just wanted to say thanks for all of your help and particularly your assistance in rushing the sunglasses through! It is your personal service and attention to detail that will make me a repeat customer! I received the sunglasses today and went down to the marina for lunch to see if I could detect any distortion in the polarization looking at the water. So far I have not been able to detect any distortion. I will be sailing in a regatta all weekend so they are a lifesaver over my broken pair. The wrap and better protection against light leak are a great help when you are on the water all weekend.
Although doing this over the phone and internet is difficult I would not have been able to get these sun glasses locally at a comparable price, and in fact I was not able to find anyone here that will make my prescription with this amount of wrap.
Too often people make the time to complain but not compliment. I had a great experience purchasing my prescription sunglasses (RALPH 4059). I received a call within 20 minutes of placing my order to let me know that the frames I chose were on back order until 7/6/13. This was fine with me and to my surprise I received an email on 6/28/13 letting me know my order was shipped! They arrived today and I could not be more pleased. I admit I was a little apprehensive purchasing prescription sunglasses online but will definitely do it again. I was especially pleased with your selection as I have a small face and have had problems finding sunglasses that actually fit properly. THANK YOU!!!