Thank you so much for getting my eyeglasses for me so quickly, and thank you for keeping me updated and informed. I really do appreciate it now and with all of my orders in the past. Your kindness and helpfulness are very much appreciated.
I had checked with Frames Direct and spoke to several team members over the last couple of years looking for replacement ‘readers’. On each occasion phoning each team member was highly professional – directing me to the manufactures with spring hinges and answering questions relating the various measurements. Vicki was understanding of what I was looking for, highly professional, congenial to speak with and with good humor. I never felt rushed throughout our conversation and knew this frame would be the correct decision. I am indebted to Vicki for her conscientious professional customer service approach. I have referred a few friends look at Framed Direct online and then call and ask for Vicki.I have no idea how Vicki and your well trained and qualified team members handle all the question on such a voluminous number of manufacturers, glasses, and measurements. Frames Direct and your full teams of sales and technicians are providing a valued service.
"I just got my prescription eye glasses order today, and I would like to thank FramesDirect.com for the excellent service and speedy delivery of my new glasses! I saved over a hundred dollars and they are exactly the same BCBG frames that I could have bought at my local mall! Even better - I got them quicker via mail from you than I could have gotten them down the road! Thank you so much - I will definitely tell my friends and family!"