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Eyeglass Customer Testimonials
Tony S., from Hanover, United States
"May I take this opportunity in thanking you for the excellent service you provided to me in the purchase of my sunglasses. Not only were they cheaper than I could find in the UK, they also arrived faster than if I ordered them from a local supplier. I cannot fault the standards of service you achieved and will not hesitate in using your company again. Once again, thank you for an excellent service, one which I have already recommended to friends."
Frank L., from Chicago, United States
To Whom it May Concern,
I recently purchased frames from your organization, and decided to speak to a live person to avoid any potential mix-ups by using the website. I worked with Candace, and I can honestly tell you that my dealings with her will not only make me a long-term customer, but have motivated me to promote your site to friends and colleagues whenever possible.
I could provide a detailed list of the "above and beyond" areas in which Candace assisted me, but suffice it to say the personal touches she exhibited during entire transaction (including multiple call-backs to me due to my complete and utter ignorance on eyeglass prescriptions) were first class. I run Sales and Marketing for a $800M organization, and the service levels Candace provided are exactly the same traits I try to instill in each of my employees.
As I'm sure you know, you've got a wonderful employee in Candace, and I wanted to make sure she receives the recognition internally at Framesdirect.com she so truly deserves.
Best,
Frank L.
Ivan A., from Glendale, United States
"Throughout the years, I was very skeptical of purchasing anything over the Internet, for the concern of not receiving quality merchandise and/or the proper level of service. Since I purchased my eye glasses last year in August, I must admit I am honestly impressed not only with the quality of my eye glasses but the excellent level of service I continue to receive. It is very nice to know that I could do business with an establishment a few thousand miles away and have the confidences that I'll receive a quality item and excellent customer service. Many thanks!"
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