4+++ is the rating for my experience. I spoke with two different representatives, Alan E. and Mattie. As a "newbie" to ordering prescription glasses online, I needed help. They were both very helpful and patient. The schematic of my frame choice was as I ordered; but, the lens shape wasn't. As a beginner, I didn't understand that the illustration wouldn't reflect my choice. I was reluctant to check out without verbal confirmation. Thank you for having such capable staff for your customers. I'm looking forward to receiving my order!
Very impressed with the excellent customer service and care I've experienced with this order.
"I just got my prescription eye glasses order today, and I would like to thank FramesDirect.com for the excellent service and speedy delivery of my new glasses! I saved over a hundred dollars and they are exactly the same BCBG frames that I could have bought at my local mall! Even better - I got them quicker via mail from you than I could have gotten them down the road! Thank you so much - I will definitely tell my friends and family!"