4+++ is the rating for my experience. I spoke with two different representatives, Alan E. and Mattie. As a "newbie" to ordering prescription glasses online, I needed help. They were both very helpful and patient. The schematic of my frame choice was as I ordered; but, the lens shape wasn't. As a beginner, I didn't understand that the illustration wouldn't reflect my choice. I was reluctant to check out without verbal confirmation. Thank you for having such capable staff for your customers. I'm looking forward to receiving my order!
I LOVE MY GLASSES!!!
Thank you for all your help. You guys are fantastic!
Frames Direct has a customer for life! From now on all my glasses and my daughters glasses will be ordered through your website!
I just received my glasses and they look and fit great! It was a pleasure having a real person to work with during this process.