I had checked with Frames Direct and spoke to several team members over the last couple of years looking for replacement ‘readers’. On each occasion phoning each team member was highly professional – directing me to the manufactures with spring hinges and answering questions relating the various measurements. Vicki was understanding of what I was looking for, highly professional, congenial to speak with and with good humor. I never felt rushed throughout our conversation and knew this frame would be the correct decision. I am indebted to Vicki for her conscientious professional customer service approach. I have referred a few friends look at Framed Direct online and then call and ask for Vicki.I have no idea how Vicki and your well trained and qualified team members handle all the question on such a voluminous number of manufacturers, glasses, and measurements. Frames Direct and your full teams of sales and technicians are providing a valued service.
I just received my glasses and you all have excelled again!!! I am very pleased with them. The frames are 100% accurate this time.
I would just like to thank you guys for providing such an outstanding product! I was skeptical about ordering glasses online but after receiving my new glasses yesterday I will NEVER use another company! I usually don’t write back to a company about a product but I almost cried when I saw my glasses; my prescription is pretty strong (-8.00) and I have had to deal with people making comments about how thick the lens are since elementary school but the glasses I ordered from you guys look normal! I have always ordered high index lens but they have never looked this thin! I would also like to thank Mikki for making sure the prescription was correct and quickly responding to my emails.
It seems like this company really cares about their clients and I will be recommending you guys to everyone I know who wears glasses! Once again, thank you so much for this amazing product, I couldnt be more happy with my new glasses!!!!