I took a chance and ordered my glasses online with Frames Direct. I received my glasses today and absolutely love them! They fit great, look great, and are exactly what I wanted. My Customer Service Online Optician, helped me along the way to make sure my prescription was correct and she was very thorough and quick to respond to any questions I had. Not only did she email, but she offered me her direct line. That's customer service. So I agree with her title. She's pretty awesome!
I have purchased from several different online and in store retailers for my glasses over the years. As you know...there are many easy online options to choose from. Well, the quality of the glasses from Frames Direct is outstanding. Even my eye doctor was shocked at the quality and asked where I purchased them! Your customer service is pretty great as well. You have a new and satisfied loyal customer. I am saving up for another pair as we speak!
A note to let you know received glasses and they are perfect! What a pleasant experience dealing with you and your company. Now you have all my info, I can do this again sometime.