I took a chance and ordered my glasses online with Frames Direct. I received my glasses today and absolutely love them! They fit great, look great, and are exactly what I wanted. My Customer Service Online Optician, helped me along the way to make sure my prescription was correct and she was very thorough and quick to respond to any questions I had. Not only did she email, but she offered me her direct line. That's customer service. So I agree with her title. She's pretty awesome!
At first I was leery about ordering glasses online, but all I can say is that the experience was great. I received an email shortly after my purchase letting me know my order had been processed and that I should expect my glasses in a few weeks. Within three weeks I received my glasses as ordered. I am very happy with the decision I made to go with Frames Direct, not to mention the money I saved in doing.
"I just wanted you to know that I received my new eyeglasses frames a few minutes ago, Cazal Point 2 Model 1161. I am very pleased with them and want to say that my experience with you and all of your fellow employees was one which was not only informative, but conducted in a friendly and timely manner. My e-mails, and calls which led me to decide which frames I wanted, were always answered by people who performed in a professional way and knew their jobs very well. I would not hesitate to do business with you in the future, and will tell my relatives and friends about your efficiency. Thank You."