I have to say that Marcie is definitely the nicest person I have ever dealt with. Her demeanor was delightful and she was very knowledgeable. She is an asset to your company. I will definitely recommend Frames Direct to others. I will also urge them to ask for Marcie. The pleasure was all mine.
I took a chance and ordered my glasses online with Frames Direct. I received my glasses today and absolutely love them! They fit great, look great, and are exactly what I wanted. My Customer Service Online Optician, helped me along the way to make sure my prescription was correct and she was very thorough and quick to respond to any questions I had. Not only did she email, but she offered me her direct line. That's customer service. So I agree with her title. She's pretty awesome!
"I just wanted you to know that I received my new eyeglasses frames a few minutes ago, Cazal Point 2 Model 1161. I am very pleased with them and want to say that my experience with you and all of your fellow employees was one which was not only informative, but conducted in a friendly and timely manner. My e-mails, and calls which led me to decide which frames I wanted, were always answered by people who performed in a professional way and knew their jobs very well. I would not hesitate to do business with you in the future, and will tell my relatives and friends about your efficiency. Thank You."