I love my glasses and I had such a great experience buying them! I called customer service twice with two different questions, and they answered my call quickly and gave me exactly the information I needed. The glasses arrived earlier than expected and wrapped very safely. They are EXACTLY what I wanted, the prescription is perfect, and I'm so happy with them and with your service! Thank you so much!
I would like to follow up with this note to let you know how excellent the customer service I received from Chantel #359... From day one she continued to keep me updated with my order.. I would like to also add that I have the most beautiful pair of glasses I have ever seen.I will definitely order my sunglasses from Frames Direct with my favorite customer service representative Chantel.
I would just like to thank you guys for providing such an outstanding product! I was skeptical about ordering glasses online but after receiving my new glasses yesterday I will NEVER use another company! I usually don’t write back to a company about a product but I almost cried when I saw my glasses; my prescription is pretty strong (-8.00) and I have had to deal with people making comments about how thick the lens are since elementary school but the glasses I ordered from you guys look normal! I have always ordered high index lens but they have never looked this thin! I would also like to thank Mikki for making sure the prescription was correct and quickly responding to my emails.
It seems like this company really cares about their clients and I will be recommending you guys to everyone I know who wears glasses! Once again, thank you so much for this amazing product, I couldnt be more happy with my new glasses!!!!