4+++ is the rating for my experience. I spoke with two different representatives, Alan E. and Mattie. As a "newbie" to ordering prescription glasses online, I needed help. They were both very helpful and patient. The schematic of my frame choice was as I ordered; but, the lens shape wasn't. As a beginner, I didn't understand that the illustration wouldn't reflect my choice. I was reluctant to check out without verbal confirmation. Thank you for having such capable staff for your customers. I'm looking forward to receiving my order!
I wanted to let you know the glasses arrived, and they are what I was hoping they'd be. The size and shape looks great on my face, and the tortoise shell is vivid which is what I wasn't seeing with other vednors' frames.
I appreciate all your help and patience on the final delivery. I am also pleased I was able to talk directly with customer service agent, which I feared I would be missing if I went with a larger vendor, like yourself, and didn't go with a boutique vendor.
I just wanted to share my excitement about my new Giorgio Armani eyeglasses frames! They are fantastic and they arrived sooner than I expected. Laura was instrumental in helping me with every question I needed answered. Please send her my regards and gratitude for her extraordinary level of customer service.