Model: John Lennon J.L. 105
Just received my glasses on my small island of Nevis.. As always, everything is perfect and just wanted to say thanks. However, there is a slight problem.....everytime I put them on, I start singing "Imagine"
I had checked with Frames Direct and spoke to several team members over the last couple of years looking for replacement ‘readers’. On each occasion phoning each team member was highly professional – directing me to the manufactures with spring hinges and answering questions relating the various measurements. Vicki was understanding of what I was looking for, highly professional, congenial to speak with and with good humor. I never felt rushed throughout our conversation and knew this frame would be the correct decision. I am indebted to Vicki for her conscientious professional customer service approach. I have referred a few friends look at Framed Direct online and then call and ask for Vicki.I have no idea how Vicki and your well trained and qualified team members handle all the question on such a voluminous number of manufacturers, glasses, and measurements. Frames Direct and your full teams of sales and technicians are providing a valued service.
Just wanted to say thanks for your quick service! My Modo specs arrived today, and I love them. Will definitely do business with Frames Direct again :)