I actually work in high tech sales here in silicon valley and very much appreciate the note re: service levels, so I am taking the time to respond.
Very good experience at very reasonable prices... and my order was delivered in a timely way.
I will certainly use framesdirect again.
I was looking to replace a 14 year old pair of Ray Bans, but I did not want to spend New York area prices. I found your site along with many others, but after calling a few companies I decided to give you a try and I could not be happier. The person I talked with (Mikki) was very knowledgeable on the products and she got me just what I wanted (and fast) at an "outstanding" price. I saved about $50 on my sunglasses and I would not hesitate to order from you again.
Thanks for the "excellent customer service."
"Many thanks for quickly and inexpensively filling my order for a pair of REVO sunglasses. I was so struck by the process I was compelled to visit the local Sunglass Outlet and tell all in line they were wasting their money -- FramesDirect is the only way to shop! Look forward to future purchases through you."