I received my eyeglasses today and they are PERFECT! I have worn this same frame for 2 years and have always loved them. I was so surprised to find them online. Through Frames Direct, I was able to get the frames and lenses for less that the frame costs at my eye doctor's office.
Thanks a Million and I will buy all of my eye-wear from Frames Direct in the future.
I had checked with Frames Direct and spoke to several team members over the last couple of years looking for replacement ‘readers’. On each occasion phoning each team member was highly professional – directing me to the manufactures with spring hinges and answering questions relating the various measurements. Vicki was understanding of what I was looking for, highly professional, congenial to speak with and with good humor. I never felt rushed throughout our conversation and knew this frame would be the correct decision. I am indebted to Vicki for her conscientious professional customer service approach. I have referred a few friends look at Framed Direct online and then call and ask for Vicki.I have no idea how Vicki and your well trained and qualified team members handle all the question on such a voluminous number of manufacturers, glasses, and measurements. Frames Direct and your full teams of sales and technicians are providing a valued service.
"I wanted to send you this message because I've been very pleased with the service I've received from your company. I live in Dover, DE and we have limited access to designer frames. Because of that, during on of my trips to New York City, I decided to hit the optical stores looking for just the right pair of eyeglasses. Unfortunately, I found the pair I liked but could not afford the high New York prices. That's when I decided to go online and look for an optical distributor and found FramesDirect.com. I purchased my first Coach eyeglass frames a few weeks ago to test out your services. I must say that everyone was very responsive and helpful. Just thought I'd send you a quick message to say "Thank You" for offering the frames at an affordable rate and particularly for all of the help I received from everyone at FramesDirect.com!"