"I just wanted you to know that I received my new eyeglasses frames a few minutes ago, Cazal Point 2 Model 1161. I am very pleased with them and want to say that my experience with you and all of your fellow employees was one which was not only informative, but conducted in a friendly and timely manner. My e-mails, and calls which led me to decide which frames I wanted, were always answered by people who performed in a professional way and knew their jobs very well. I would not hesitate to do business with you in the future, and will tell my relatives and friends about your efficiency. Thank You."
4+++ is the rating for my experience. I spoke with two different representatives, Alan E. and Mattie. As a "newbie" to ordering prescription glasses online, I needed help. They were both very helpful and patient. The schematic of my frame choice was as I ordered; but, the lens shape wasn't. As a beginner, I didn't understand that the illustration wouldn't reflect my choice. I was reluctant to check out without verbal confirmation. Thank you for having such capable staff for your customers. I'm looking forward to receiving my order!
I just received my glasses and I absolutely love them. I want to thank you so much for helping me out. I've been trying to get my frames for almost 3 months now, since the beginning of this summer. I went to a local optical store and ordered some and it came out absolutely terrible. And I guess because I ordered an adult size and my lens looked incredibly thick. I had to return them and no one ever explained to me why my lens was so thick. And the minute I ordered my frames fromframesdirect.com you immediately told me that my PD size is very small and that I had to chose a smaller frame size. No one ever had the courtesy to tell and explain that to me. I just want to thank you so much for helping me understand that. And also for these amazing frames. I'm in love with them.