I had checked with Frames Direct and spoke to several team members over the last couple of years looking for replacement ‘readers’. On each occasion phoning each team member was highly professional – directing me to the manufactures with spring hinges and answering questions relating the various measurements. Vicki was understanding of what I was looking for, highly professional, congenial to speak with and with good humor. I never felt rushed throughout our conversation and knew this frame would be the correct decision. I am indebted to Vicki for her conscientious professional customer service approach. I have referred a few friends look at Framed Direct online and then call and ask for Vicki.I have no idea how Vicki and your well trained and qualified team members handle all the question on such a voluminous number of manufacturers, glasses, and measurements. Frames Direct and your full teams of sales and technicians are providing a valued service.
I am most pleased to advise that my Safilo frame with prescription lenses arrived safely today.
The workmanship and quality is better than anything I have had made in RSA since 1962. I shall most definitely strongly recommend use of your services to all of my friends worldwide, and look forward to doing business with you again soon.
This is the way to go!
I would like to comment on both pair of Vogue eyeglasses that I received from Frames Direct. I had such a pleasant experience talking with Mikki in customer care, she was so wonderful and helpful. I am so happy with the quality of my glasses and the price that I paid for them. I will definitely be ordering all of my prescription eyewear from Frames Direct in the future. Thanks so much for such such a pleasant and easy shopping experience!