Just wanted to give a special thanks to Craig Moore Operations Manager and his team at Frames Direct for Taking customer satisfaction and not just hitting a home run but knocking it right out of the park!! It has been a long time since I have seen customer service / customer satisfaction held to such a high degree! I cannot thank you enough and have already started telling everyone I know the kind of great business that Frames Direct is!
I wanted to give Vicky an excellent on the survey. Even though I like the web site, I would not have purchased without talking to Vicky. I am sure I ask more questions at the front-end than the average customer, but Vicky answered my questions with honesty and patience. I will order from Vicky again.
I just wanted to take a moment and let you know I received my Serengeti RX Sunglasses about a week ago and everything is PERFECT. I love them.I was a little nervous ordering prescription glasses online but everything turned out great. I will definitely come back to FramesDirect for my next pair.
Thanks again, Darren