Contact Us

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If you don't find the information you need above, contact us and one of our opticians will get back to you. E-mail messages are typically answered within 2 business days.

Send Us a Message

U.S. Format: 111-222-3333
*Please include country code for international numbers

Is this related to an order? Please provide the order number below for faster service.

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We take your privacy seriously! We will never sell or share your information with anyone else. Thank you for shopping at FramesDirect.com!



Additional Contact Information



Hours of Operation
Monday - Thursday: 8:00am - 7:00pm CST

Friday: 8:00am - 6:00pm CST

Saturday: 8:00am - 5:00pm CST

Our Address
FramesDirect.com
2801 S. IH 35, Suite 170
Austin, TX 78741-5518
USA
Phone Numbers
Toll Free: 1-800-248-9427

International: +1 512 402 8557

Send Us Your Prescription
These contact methods are not to be used for general prescription inquiries. They are for submitting a copy of your prescription after placing an order. For prescription inquiries, please use the email form above. Thank you!
Upload Your Prescription Recommended
Simply log into your account (or create a new account) and then look for the "Upload Prescription" button on the page that follows.
Log Into Your Account
Fax Your Prescription
Important: You must have an order number before faxing your prescription to us!
Fax to: +1 512-288-4149 (Please include your name and order number. No need for a cover letter!)
Email Your Prescription
Important: You must have an order number before emailing your prescription to us!
Email to: prescription@framesdirect.com (Please include your name and order number in the subject line.)
Designer Eyewear Collections: Eyeglasses Sunglasses Prescription Sunglasses Contact Lenses
1-800-248-9427 (CST/CDT)
International Customers Call +1 512 402 8557
Monday–Thursday: 8:00am - 7:00pm   |   Friday: 8:00am - 6:00pm   |   Saturday: 8:00am - 5:00pm
Certified Opticians Available
Our Certified Opticians are available to help you find your perfect eyewear, confirm your prescription, and answer any other questions you may have. For questions outside of our call-center hours, please complete our contact us form.