Satisfied FramesDirect Customers
FramesDirect.com prides itself on customer service and satisfaction by ensuring top quality prescription eyewear.
Sydna Baker from Ketchum, Idaho
4+++ is the rating for my experience. I spoke with two different representatives, Alan E. and Mattie. As a "newbie" to ordering prescription glasses online, I needed help. They were both very helpful and patient. The schematic of my frame choice was as I ordered; but, the lens shape wasn't. As a beginner, I didn't understand that the illustration wouldn't reflect my choice. I was reluctant to check out without verbal confirmation. Thank you for having such capable staff for your customers. I'm looking forward to receiving my order!
Ali Nima from Orange County, California
Many thanks to you all once again for taking care of my return order. Sunglasses are here and look great! Now I can drive Pacific Coast Highway, take my nephew to the beach and all that good stuff thanks to you!
All the best and here's to doing business again in the near future.
Maria Velarde from Rohnert Park, California
I want to thank you for the excellent service.
I've never visited your web-site before, but I am very pleased with my recent purchase.
P.S. My apologies...for not been able to complete your latest shopping survey. I am currently working on my summer classes...and it just overwhelming.
Trey Smith from Orlando, Florida
I recently ordered lenses for my oakleys from you, and I was very satisfied with the entire transaction as it was quick and I was contacted not just by email but by phone by an actual person. So I was very much willing to come right back just a few weeks later to buy the costa sunglasses I have wanted for some time now. Thank you very much. You guys are awesome and I have already suggested you to many people! And I am moving away to college soon so I will send all my friends your way who want glasses as here in Florida they are a must. Thanks again
Chelsea Hampton from Ruston, Louisiana
I had a wonderful experienced ordering from FramesDirect.com and will use your company in the future for my next pair of glasses.
Sungat Altis from Diamondhead, Mississippi
Thank you very much for your excellent service, we like our glasses from you.
I suppose I've had gotten some 3-4 glasses from you in the last 4-5 years, always a good job.
The recent order (Caviar 1513) is very satisfactory, good looks, strength, are all very good, the Rx is done perfectly.
very clear seeing..
Laura Gauci from Los Gatos, California
I actually work in high tech sales here in silicon valley and very much appreciate the note re: service levels, so I am taking the time to respond.
Very good experience at very reasonable prices... and my order was delivered in a timely way.
I will certainly use framesdirect again.
Natasha Jabbar from Tucson, Arizona
I've been purchasing contact lenses from FD for years and I've never had any problems. The service is always great! Fast, reliable and priced very reasonably. I hope that you continue to offer the same quality of products and service.
Gregory Miller from Kalamazoo, Michigan
This is to highly recommend Frames Direct to anyone looking for great quality, great service, great price. I got Maui Jim prescription sunglasses for $125 less than at the big, national eyeglass chain. And I got them a week sooner than I expected. Everything about the experience was A+.
Nancy Vamvakas from Scarborough, Canada
Thank you for your wonderful service.
I will hold onto your e-mail contact information for future purchases.
Terry Hines from Las Cruces, New Mexico
Thank you so much for all your help and consideration during this attempt to purchase the sunglasses. You are an excellent optician/customer service representative.
Lucia Daza from Clearwater, Florida
I had a good experience with my glasses order. I liked it and arrived on time. Thanks
Annette Grasty from San jose, California
I have purchased from several different online and in store retailers for my glasses over the years. As you know...there are many easy online options to choose from. Well, the quality of the glasses from Frames Direct is outstanding. Even my eye doctor was shocked at the quality and asked where I purchased them! Your customer service is pretty great as well. You have a new and satisfied loyal customer. I am saving up for another pair as we speak!
Jeane Sandow from Rio Vista, California
What a great customer outreach you have! Thank you. I certainly will recommend your company and be back myself in the future.
Michael Jackson from Lemoore, California
Just wanted to give a special thanks to Craig Moore Operations Manager and his team at Frames Direct for Taking customer satisfaction and not just hitting a home run but knocking it right out of the park!! It has been a long time since I have seen customer service / customer satisfaction held to such a high degree! I cannot thank you enough and have already started telling everyone I know the kind of great business that Frames Direct is!
Aaron Anderson from Miami, Florida
In Florida it's imperative to have good protection - and honestly, I haven't worn my contacts. once since I got a new well-fitting pair of glasses.
Loralee Helgerson from Davers, Massachusetts
Just received my glasses this morning! Thanks for the upgrade in shipping! They are a perfect fit! Thanks for your service.
Scott Chernick from Providence, Rhode Island
The glasses are awesome! The reason I say this is because usually when I try to save money it usually results with an inferior product! Not in this case!
Wes Herman from Greenwood, Arkansas
I just wanted to thank y'all for a great experience; talk about fast and user friendly! My glasses arrived promptly to my doorstep, looked great out of the box and the prescription was perfect. Thank you so much, I look forward to using your service again!
Isabel Owens from Scottsdale, Arizona
You guys are the bomb.com
Save me lots of money and I can use my FSA card on this item. I can't believe the prices in the stores! I bought prescription on my first pair and now a set of regular shades for my contact days. Plus we are encouraged to use promos and credit to the account. That is pretty cool.
Best site ever to get eyewear.