Satisfied FramesDirect Customers prides itself on customer service and satisfaction by ensuring top quality prescription eyewear.

Rheanne Ulanday from Chula Vista, California
The glasses I ordered were perfect, and came earlier than expected!! I got a call from a lady after I put my order in because I sent the prescription for contacts instead of glasses, and she was very helpful. I am in love with my new glasses, and I am beyond satisfied with my purchase and experience! Thank you so much.

Stevenson Khuon from Baltimore, Maryland
Hi I just ordered a new pair of frames and lenses over the phone and I wanted to say that I had a great experience with the kind young lady that I only know by her email which is She was very helpful and informative and patient with me. I even laughed a few times because she made the whole process very pleasant. I just wanna say that I will be a return customer to from now on because this was the best customer service I have experienced in a long time. Happy Holidays!

Fernando Ramos from Cáceres, Spain
Dear Supervisora, I recently purchased a pair of glasses with prescription lenses in that company and do not want to miss this opportunity to thank them for the care, treatment, kindness and good deeds that I have received from his employee Vicky Medina, since without it is very likely that this operation would not have been a success. With people like Vicky Medina, companies achieve excellence and create loyal customers and unconditional signature, which undoubtedly results in higher sales and consequently in higher profits, which is ultimately what every company pursues. Thanks for having these employees, as qualified as Vicky Medina and dedicated entirely to provide full customer satisfaction. Believe me, they have succeeded. Regards Fernando RAMOS.

Robert F from Wilmette, Illinois
I just bought my first - and let me be clear about "first", as in first of many to come - pair of sunglasses from you. If your delivery is half as good as your prices and the ease of searching, viewing and selecting products, I am going to be a repeat customer and a promoter for you (I'm a blabbermouth who just can't help but share a good thing with everyone I know). Thanks for a great, and incredibly easy, experience.

Caren Smith from Lincolnton, North Carolina
I was terribly worried that the frames I ordered would not be here in time for my appointment on Monday, November 10. Then to my surprise, they were there, today! Thank you for your effort to get them to me in time for my is very much appreciated. I will not hesitate to order from you again in the future!

Christopher Lee from New York, New York
Thank you for helping me through this process! I'll definitely recommend to any other friends and family! Thank you again! I'm excited for these sunglasses!

Joni Lee from Carthage, Texas
I was very pleased with the product I ordered & I received then in a timely manner!

Sydna Baker from Ketchum, Idaho
4+++ is the rating for my experience. I spoke with two different representatives, Alan E. and Mattie. As a "newbie" to ordering prescription glasses online, I needed help. They were both very helpful and patient. The schematic of my frame choice was as I ordered; but, the lens shape wasn't. As a beginner, I didn't understand that the illustration wouldn't reflect my choice. I was reluctant to check out without verbal confirmation. Thank you for having such capable staff for your customers. I'm looking forward to receiving my order!

Ali Nima from Orange County, California
Many thanks to you all once again for taking care of my return order. Sunglasses are here and look great! Now I can drive Pacific Coast Highway, take my nephew to the beach and all that good stuff thanks to you! All the best and here's to doing business again in the near future.

Maria Velarde from Rohnert Park, California
I want to thank you for the excellent service. I've never visited your web-site before, but I am very pleased with my recent purchase. P.S. My apologies...for not been able to complete your latest shopping survey. I am currently working on my summer classes...and it just overwhelming. Thank you

Trey Smith from Orlando, Florida
I recently ordered lenses for my oakleys from you, and I was very satisfied with the entire transaction as it was quick and I was contacted not just by email but by phone by an actual person. So I was very much willing to come right back just a few weeks later to buy the costa sunglasses I have wanted for some time now. Thank you very much. You guys are awesome and I have already suggested you to many people! And I am moving away to college soon so I will send all my friends your way who want glasses as here in Florida they are a must. Thanks again

Chelsea Hampton from Ruston, Louisiana
I had a wonderful experienced ordering from and will use your company in the future for my next pair of glasses.

Sungat Altis from Diamondhead, Mississippi
Thank you very much for your excellent service, we like our glasses from you. I suppose I've had gotten some 3-4 glasses from you in the last 4-5 years, always a good job. The recent order (Caviar 1513) is very satisfactory, good looks, strength, are all very good, the Rx is done perfectly. very clear seeing..

Laura Gauci from Los Gatos, California
I actually work in high tech sales here in silicon valley and very much appreciate the note re: service levels, so I am taking the time to respond. Very good experience at very reasonable prices... and my order was delivered in a timely way. I will certainly use framesdirect again.

Natasha Jabbar from Tucson, Arizona
I've been purchasing contact lenses from FD for years and I've never had any problems. The service is always great! Fast, reliable and priced very reasonably. I hope that you continue to offer the same quality of products and service.

Gregory Miller from Kalamazoo, Michigan
This is to highly recommend Frames Direct to anyone looking for great quality, great service, great price. I got Maui Jim prescription sunglasses for $125 less than at the big, national eyeglass chain. And I got them a week sooner than I expected. Everything about the experience was A+.

Nancy Vamvakas from Scarborough, Canada
Thank you for your wonderful service. I will hold onto your e-mail contact information for future purchases.

Terry Hines from Las Cruces, New Mexico
Thank you so much for all your help and consideration during this attempt to purchase the sunglasses. You are an excellent optician/customer service representative.

Lucia Daza from Clearwater, Florida
I had a good experience with my glasses order. I liked it and arrived on time. Thanks

Annette Grasty from San jose, California
I have purchased from several different online and in store retailers for my glasses over the years. As you know...there are many easy online options to choose from. Well, the quality of the glasses from Frames Direct is outstanding. Even my eye doctor was shocked at the quality and asked where I purchased them! Your customer service is pretty great as well. You have a new and satisfied loyal customer. I am saving up for another pair as we speak!

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International Customers Call +1 512 402 8557
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Certified Opticians Available
Our Certified Opticians are available to help you find your perfect eyewear, confirm your prescription, and answer any other questions you may have. For questions outside of our call-center hours, please complete our contact us form.