I've just received the parcel with my sunglasses here in Buenos Aires, Argentina. Everything is perfect. The Ray-Bans arrived very well packed in perfect conditions. I will buy another products from you for sure and I will recommend FramesDirect.com to all my friends. Best wishes for all of you.
If you have a customer survey please send it to me to complete. I just want to express how an order that seemed to go wrong was taken care of with more than exceptional customer service. You exceeded my expectations with great follow up and I feel that Framesdirect.com takes pride in their service and has a great appreciation for their customers. I will absolutely recommend Framesdirect.com and visit your store before shopping at any other eye store. Actually I already sent an inquiry regarding Oakley Juan Pablo Montoya GASCAN sunglasses.
Now I'll only hope that the post office gets the package to me before I leave. :)
Hello, from your records, you will see that I have some Oakleys on backorder. I was very impressed by your phone call, that was a nice touch. Thank you, well done! I have no problem waiting for my order. Once again, many thanks!