If you have a customer survey please send it to me to complete. I just want to express how an order that seemed to go wrong was taken care of with more than exceptional customer service. You exceeded my expectations with great follow up and I feel that Framesdirect.com takes pride in their service and has a great appreciation for their customers. I will absolutely recommend Framesdirect.com and visit your store before shopping at any other eye store. Actually I already sent an inquiry regarding Oakley Juan Pablo Montoya GASCAN sunglasses.
Now I'll only hope that the post office gets the package to me before I leave. :)
I feel very excited to receive the Prada 54FS Sunglasses today as exactly as what I have ordered online from you.
Your service made me too shocked because I did not think it could be perfect and fast like this. Only one week for everything done !
Therefore, I could not say anything except to send this thanking letter to you all immediately. I myself will surely support 100% your business in the future and will introduce your excellent service to all of my friends & relatives.
I was looking to replace a 14 year old pair of Ray Bans, but I did not want to spend New York area prices. I found your site along with many others, but after calling a few companies I decided to give you a try and I could not be happier. The person I talked with (Mikki) was very knowledgeable on the products and she got me just what I wanted (and fast) at an "outstanding" price. I saved about $50 on my sunglasses and I would not hesitate to order from you again.
Thanks for the "excellent customer service."