Thank you for your utmost professionalism and courtesy, it is because of the whole team over at Frames Direct that you continue to receive my business.
I took a chance and ordered my glasses online with Frames Direct. I received my glasses today and absolutely love them! They fit great, look great, and are exactly what I wanted. My Customer Service Online Optician, helped me along the way to make sure my prescription was correct and she was very thorough and quick to respond to any questions I had. Not only did she email, but she offered me her direct line. That's customer service. So I agree with her title. She's pretty awesome!
I would just like to thank you guys for providing such an outstanding product! I was skeptical about ordering glasses online but after receiving my new glasses yesterday I will NEVER use another company! I usually don’t write back to a company about a product but I almost cried when I saw my glasses; my prescription is pretty strong (-8.00) and I have had to deal with people making comments about how thick the lens are since elementary school but the glasses I ordered from you guys look normal! I have always ordered high index lens but they have never looked this thin! I would also like to thank Mikki for making sure the prescription was correct and quickly responding to my emails.
It seems like this company really cares about their clients and I will be recommending you guys to everyone I know who wears glasses! Once again, thank you so much for this amazing product, I couldnt be more happy with my new glasses!!!!