I wanted to express my appreciation for the excellent service that I received from Karen. I was happy with my service and then decided to make this purchase of Costa RX sunglasses. After working with Karen I will never purchase glasses from anyone else. I truly hope you realize just how valuable employee that Karen is to the success of your business. Because of people like her in your company FramesDirect.com will only continue to grow and be more successful. I truly hope that you do realize and reward Karen for her excellent customer service and caring about your customers. I will suggest to anyone I know purchasing glasses to purchase from FramesDirect.com
Thank you Karen and I look forward to working with you in the future.
If you have a customer survey please send it to me to complete. I just want to express how an order that seemed to go wrong was taken care of with more than exceptional customer service. You exceeded my expectations with great follow up and I feel that Framesdirect.com takes pride in their service and has a great appreciation for their customers. I will absolutely recommend Framesdirect.com and visit your store before shopping at any other eye store. Actually I already sent an inquiry regarding Oakley Juan Pablo Montoya GASCAN sunglasses.
Now I'll only hope that the post office gets the package to me before I leave. :)
Hello, from your records, you will see that I have some Oakleys on backorder. I was very impressed by your phone call, that was a nice touch. Thank you, well done! I have no problem waiting for my order. Once again, many thanks!