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Frame & Lens Guarantee
FD Quality Assurance

Buy Confidently with Our 1-Year Manufacturer's Warranty

Quality is our number one concern. Because is committed to selling only the highest quality, premium products, we offer a 12-month manufacturer's warranty for all of our frames and lenses. If you notice any defects in your frame or lenses that are covered under our warranty (see chart below), we will repair or replace your item free of charge, as long as it is returned to us within one year of purchase.

Call our customer service department at 1-800-248-9427 to find out if the damage to your product is covered under our warranty and to get your free shipping labels.

What's Typically Covered What's Not Covered
Lens Defects
  • Cracks not caused by rough handling
  • Peeling coatings
  • Exposure to excessive heat or cold
  • Prolonged exposure to water
  • Rough handling
  • Improper cleaning
Frame Defects
  • Stripped screws
  • Broken nosepad posts
  • Broken or loose hinges
  • Dislodged jewels or logos
  • Oxidation or discoloration
  • Excessive exposure to heat or cold
  • Prolonged exposure to water
  • Rough handling
  • Improper cleaning

Please do NOT attempt to repair eyewear yourself. We cannot accept products that have been tampered with for repair/replacement under a manufacturer's warranty.

30 Day Lens Guarantee

Each lens must undergo a rigorous 6-step quality assurance process and verification using innovative digital lens technology. This ensures total accuracy and lenses that are free of scratches, distortions and defects. We provide scratch-resistant coating with every prescription at no charge.*

We want you to be happy with your order! If your prescription lenses are not 100% accurate, call us within 30 days of receiving your items and we will replace the lenses free of charge. Call our Customer Service Department at 1-800-248-9427.

(Frames cannot be exchanged under the lens guarantee.)

And if your doctor makes any changes to your prescription within 30 days of you receiving your order, we will make new lenses for your same frames for free. If your doctor changes your prescription 31-90 days after receiving your order, we will remake your lenses at 50% of the retail cost.

Send Us An Email
Our Certified Opticians are available to help you find your perfect eyewear, confirm your prescription, and answer any other questions you may have. Please complete our contact us form.
Call Us
International Customers Call +1 512 402 8557
Monday–Thursday: 8:00 a.m. – 7:00 p.m.
Friday: 8:00 am–6:00 pm
Saturday: 8:00 am–5:00 pm
Times displayed in Central Time (UTC-6)