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Opticians on Staff: Purchase with Confidence

Our goal at FramesDirect.com is to provide you with the best possible customer service so that you feel confident that your eyewear order is exactly what you need. That's why our customer service team is staffed by opticians. Many of our expert opticians have more than 20 years of experience, and all of them are passionate about helping you find the perfect eyewear.

Superior Customer Service for Every Order

An optician confirms every prescription order to ensure that:

  • The prescription you entered online contains the correct information and matches the one the doctor gave you
  • The lenses you ordered will work with your prescription
  • The frames you ordered will fit with your lenses and prescription

Expert Help When You Need It

Need additional support? Our opticians can also help you with:

  • Entering your prescription information correctly
  • Determining your correct frame size
  • Recommending the best lens material for your prescription
  • Choosing frames that will best match your face shape and lifestyle

Call 1-800-248-9427 or click Online Chat to speak to an optician today.

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Opticians on Staff
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Our Certified Opticians are available to help you find your perfect eyewear, confirm your prescription, and answer any other questions you may have. Please complete our contact us form.
Call Us
1-800-248-9427
International Customers Call +1 512 402 8557
Monday–Thursday: 8:00 a.m. – 7:00 p.m.
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Friday: 8:00 am–6:00 pm
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Saturday: 8:00 am–5:00 pm
Times displayed in Central Time (UTC-6)