MEET THE NEW AI GLASSES

Ray-Ban Meta Frequently Asked Questions

WHERE CAN I BUY RAY-BAN META AI GLASSES?

You can buy Ray-Ban Meta AI glasses on FramesDirect.com, at official Ray-Ban stores, and from certified Ray-Ban dealers (online & in-store). Currently, they're available for purchase in the United States, Canada, United Kingdom, Ireland, Austria, Belgium, France, Italy, Spain, Germany, Finland, Norway, Denmark, Sweden, and Australia. They are also available in select markets via the Meta website.

WHERE CAN RAY-BAN META AI GLASSES BE SHIPPED?

Due to the nature of this product, our Ray-Ban Meta collection ships only to the contiguous United States via Ground (UPS). For more details, please view our shipping policy.

WHAT DO I NEED TO USE RAY-BAN META AI GLASSES?

To operate Ray-Ban Meta AI glasses you need to connect your glasses with a AIphone and the Meta View app. Here’s the complete checklist:

• AIphone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones here (PDF).
• Wireless internet access.
• USB-C charging plug (if charging from a power outlet and not directly from a USB point).
• A valid Meta account.
• Meta View app (downloadable from your App store here for iOS and here for Android or by scanning the QR code above).

HOW DO I RETURN MY RAY-BAN META AI GLASSES?

To return your AI glasses by mail please complete the following steps:

• Contact Customer Service who will assess the status of the glasses and arrange the return for you.
• Import all of your captures to your phone or the Meta View app.
• Factory reset the glasses to remove your personal data and delete your captures.
• Turn off the glasses.
• Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, please contact Customer Service for assistance.

WHAT IS THE MANUFACTURER WARRANTY POLICY?

You can view and download the Ray-Ban Meta manufacturer warranty policy here.

HOW LONG DO FULLY CHARGED GLASSES LAST?

Your Ray-Ban Meta glasses have a different charge lifecycle based on the generation.

• 1) Ray-Ban Meta:
  Fully charged glasses last up to 4 hours for moderate usage and up to 3 hours with continuous audio streaming and voice assistance. This may vary with use and other factors.
• 2) Ray-Ban Meta gen 2:
Fully charged glasses last up to 8 hours for moderate usage and up to 5 hours with continuous audio streaming and voice assistance. This may vary with use and other factors.

WHAT’S THE DIFFERENCE BETWEEN RAY-BAN META GEN2 AND RAY-BAN META?

Ray-Ban Meta gen 2 is an upgraded version of Ray-Ban Meta, offering improvements in video quality, battery life and smart features:

• 1) Better Video Quality - Ray-Ban Meta gen 2 captures at 2203 x 2938 (6.5MP) vs 1360 x 1880 (2.6MP) on Ray-Ban Meta.
• 2) Longer Battery Life
  - Ray-Ban Meta gen 2 has a battery life of 8 hours (vs 4 hours on Ray-Ban Meta).
  - Ray-Ban Meta gen 2 has 19 hours of standby (vs 12.5 hours on Ray-Ban Meta).
  - Ray-Ban Meta gen 2 has 5.3 hours of calling (vs 4h on Ray-Ban Meta) and 5 hours of music playback (vs 3.5h on Ray-Ban Meta).
• 3) Style & Product Range: same styles and fit options (Wayfarer Regular and Large sizes, Headliner high and low bridges, Skyler).
  - Ray-Ban Meta gen 2 adds visual differentiation: the inner temple shows ""(gen 2)"" marking