Have questions about our products or policies? Need help with the ordering process? Check out our FAQ sections below for a quick and easy way to get the information you need.
You should have received a copy of your order receipt at the email address used to place your order. However, if you didn't or you need another copy, log in to your account and click on order history. This page will show you all the previous orders placed with us.
You may also contact us and we will send a copy of the receipt to your email address.
The ideal material for your lenses depends on your prescription.
All of our lenses come with a scratch-resistant coating, UV protection, and edge polish at no additional charge. Premium features can be added to your lenses if you choose the Standard or Premium lens options.
With Apple Pay, you can pay quickly and easily using details already saved to your account. Choose Apple Pay as your payment method for faster checkout. Once you confirm your payment, you'll see Done and a checkmark on the screen indicating that your payment was successful. Learn more on the Apple website. Read the Apple Pay terms of use here.
When placing an order, select PayPal as your payment method during checkout. Log into your PayPal account and choose Pay Now or Pay Later. Download the PayPal app to manage your payments directly. To find out more about PayPal Pay Now or Pay Later, visit the PayPal website.
FramesDirect.com accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Flex Spending/HSA debit cards, PayPal, including Pay in 4, and Klarna, an interest-free payment option with no additional fees when you pay on time. Read more about using Klarna.
FramesDirect.com uses a secure server and transmits all sensitive/credit information via Secure Socket Layer (SSL) technology before that data is then encrypted into our payment gateway database. We do not store any of your private/payment information on our servers after your transaction has been completed.
Additionally, FramesDirect.com is tested and certified daily to pass the FBI/SANS Internet Security Test. Learn more about our security measures by reading our Privacy & Security Policy.
How to clean your eyewear:
How to care for your eyewear:
You may place an order on the FramesDirect.com website at any day or time throughout the year. However, our customer service department can only be reached during the business hours listed below.
This privacy policy applies to California consumers who are entitled to certain rights and protections with respect to their personal information under the California Consumer Privacy Act of 2018 (the "CCPA").
If you are a California resident, you can make certain requests regarding your personal information and we will fulfill each of these requests to the extent required by law.
See details about CCPA or Contact Us.
Reviewed by Sonia Kelley, OD, MS on June 27, 2023