Have questions about our products or policies? Need help with the ordering process? Check out our FAQ sections below for a quick and easy way to get the information you need.
You should have received a copy of your order receipt at the email address used to place your order. However, if you didn't or you need another copy, log in to your account and click on order history. This page will show you all the previous orders placed with us.
You may also contact us and we will send a copy of the receipt to your email address.
The ideal material for your lenses depends on your prescription.
All of our lenses come with a scratch-resistant coating, UV protection, and edge polish at no additional charge. Premium features can be added to your lenses if you choose the Standard or Premium lens options.
How to clean your eyewear:
How to care for your eyewear:
You may place an order on the FramesDirect.com website at any day or time throughout the year. However, our customer service department can only be reached during the business hours listed below.
If you are a California resident, you can make certain requests regarding your personal information and we will fulfill each of these requests to the extent required by law.
See details about CCPA or Contact Us.
Reviewed by Sonia Kelley, OD, MS on June 27, 2023