We collect personal data from you when you register on our site, order eyeglasses, subscribe to our newsletter, visit our website, respond to a survey or fill out a form. Your personal data means any information relating to you, in particular your name and contact details such as your home address, your telephone number or your email address.
Please take the time to read this Privacy Notice carefully, it is very important that you fully understand how we are processing your personal data and how we are protecting your privacy. If you have any question regarding our use of your personal data, you can of course contact us as set out in the Contacting Us section below.
When you access our website, we automatically collect and store some of your data in our server logs and in cookies to enhance your customer experience.
This data does not allow us to directly identify you; however, it records data related to your browsing on our website, such as the pages accessed, the date and time these pages were accessed, search queries, device information (hardware model, operating system version, unique device identifier, Internet protocol address, hardware settings, browser type, browser language), the date and time of your request and in some cases, referral URL.
The provision of this data is not required if you only want to visit our website. This means that you may refuse to accept cookies by configuring your web browser accordingly (for more information, refer to the 'help' section of your web browser). However, refusing cookies will likely disrupt your experience on our website and in some cases prevent access to parts of it.
Some of the services offered on our website require you to sign up. If you want to use these services, we will ask you to provide us with complete and accurate personal data and inform us if your data needs to be updated. If you do not provide us with complete and accurate data, or if you do not inform us that your data needs to be updated, we may not be able to provide you with the services you requested.
We collect the following categories of your personal data:
Any of the information we collect from you may be used in one of the following ways:
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
The retention periods for your personal data depends on the purpose for which we collect this data and is displayed below.
We inform you that we may share your personal data with companies, organizations, public authorities or individuals outside of Frames For America, Inc. Some of the recipients of the data are located in countries outside the European Union/European Economic Area.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
We have measures in place to protect your personal data against unauthorized access, use, or disclosure, including without limitation:
Under applicable data protection laws and regulations, you have the right:
We are committed to enable you in exercising your rights: to do so, you can contact us at the details set out at the end of this Privacy Notice. Please provide us with the following information, so that you can take your request with all due consideration:
If you do not get satisfaction by contacting us, you can also lodge a complaint about our processing of your Personal Data with a data protection authority.
Yes. (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Some of your information may be used by any FramesDirect affiliates (including any entity within The Essilor Group) to contact you about sales, new products, special offers, and new site features, unless you have opted to not receive promotional communications. Each email sent to you by our affiliates and / or other companies within our group will include an 'unsubscribe' link.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
If you are a California resident, you can make certain requests regarding your personal information and we will fulfill each of these requests to the extent required by law. See details.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
We regularly review our compliance with our Privacy Notice, in particular to make it compliant with new laws and regulations regarding data protection. This Privacy Notice may change from time to time, but we will not reduce your rights under this Privacy Notice without your explicit consent.
This policy was last modified on June 5, 2020
2801 S. I-35, Suite 170
Austin, TX 78741