Shopping for eyeglasses online offers the convenience of browsing a multitude of frame styles, fits, and brands, but without the hands-on approach of an optician or ophthalmologist, how can you be certain your prescription will be correct and your glasses will fit? FramesDirect has a team of trained opticians standing by to help you enjoy the ease of ordering eyeglasses online with the same level of care you would receive at a store.
Our goal is to provide the best possible customer service so you feel confident your eyewear order is exactly what you need. An optician confirms every prescription order to ensure:
If you don't have your prescription, an optician will contact your eye doctor to obtain the correct information; use our convenient tool to find an eye care office near you if you don't already have one.
Need additional support ordering glasses and sunglasses online? Our opticians can help you:
Our customer service team of expert opticians is passionate about helping you find the perfect eyewear. We've pulled together some of their helpful hints and recommendations so you can shop for eyewear with confidence.
"While we offer several different types of lens materials, we generally recommend the 1.67 Hi-Index lens material as a base lens selection. Hi-Index lenses are thinner and lighter and are designed to refract light more effectively, resulting in clearer vision. How do we know what lenses are the best for you? Once your order is placed, it is assigned to an optician who reviews your lens and frame selection to verify each will work with your prescription. Customers will be notified if the optician recommends a more appropriate lens material for their prescription."
"Digital light protection offers a safeguard between your eyes and backlit devices (cell phones, computers, and televisions). Studies have shown that excessive exposure to blue light may correlate with the breakdown of macular pigment, a layer of pigment in the eye that serves as protection from all forms of harmful light. In a world with increasing hours of exposure to these devices, we must do what we can to protect our eyes. Technology is always evolving, as should the steps we take to protect our health."
"Many love this feature because it turns into sunglasses when exposed to direct sunlight. This is extremely useful for people that use their glasses inside and outside and do not want to carry both prescription eyeglasses and sunglasses. While most light-adaptive lenses require exposure to UV light and will not work while driving, we do offer the Transitions XTRActive that is able to activate behind your car's windshield."
"Anti-reflective lens treatment is highly recommended for everyone who wears glasses. This lens coating not only improves the overall look of your glasses by eliminating reflections, it helps to reduce glare from computer screens, from lights on the road when you're driving at night, and from indoor fluorescent lighting."
"Polarized lenses help shield your eyes from harmful and distracting glare. They can be likened to window blinds for your eyes, reducing harmful horizontal glare that bounces off of the many surfaces our eyes are exposed to while outdoors. They are a fantastic option for those who want to optimize their vision in an outdoor setting, or for those who are light-sensitive. I find polarization to be the most functional and comfortable option for outdoor wear. Once I started wearing polarized lenses, there was no turning back. I love them!"
"Prescription sunglasses are very important for the health of your eyes. They offer UV protection, shielding your eyes from the sun's harmful UV rays. Did you know that many prescription sunglasses, especially those with polycarbonate lenses, can protect you from injury? Whether you are outside by the pool, participating in sports, or even attending sporting events, it's important to protect your eyes from objects that could hit your face. I enjoy using my prescription sunglasses while I'm out on walks or in my car. My favorite lens color is bronze which is not too dark, but if I am needing something darker, I to opt for a green mirror lens."
"Everyone knows that if you are going to the beach, it's highly recommended that you apply sunscreen to your skin to protect it from the harmful effects of UV rays. The same concept applies to eyes: The UV-protective coating on our lenses may prevent the damage UV radiation can do to your eyes. Every prescription lens we sell comes with UV protection built in, at no additional charge, because we believe that the safeguard it provides is essential for keeping your eyes healthy."
"An eye exam does not only involve an eyeglass or contact lens prescription. Your eyes are a window to your overall health. An eye exam can aid in diagnosing hypertension, diabetes, anemia, and a myriad of other health conditions. It is also important to take steps to protect your eyes every day. Wearing lenses that protect you from UV rays, blue light, glare, are all parts of maintaining healthy eyes, in addition to regular eye exams."
"Did you know you can use your FSA/HSA funds to purchase prescription eyeglasses, prescription sunglasses, or prescription contact lenses at FramesDirect.com? It's easy: if you have an FSA/HSA debit card, use it like you would a regular credit card. If you don't have an FSA/HSA debit card, we will provide a detailed invoice with all the information needed for your records when your product ships. Learn more about FSA/HSA spending and reimbursement."
I have been an optician for 15 years, currently working as an E-Commerce Customer Service Optician with FramesDirect. Guiding customers through the online ordering process is rewarding for me because it gives me the opportunity to help and educate customers on their specific eyewear needs, just as a local, in-practice, optician would do.
I am a career optician and have worked in the optical industry for 22 years. I started out in manufacturing and became a lab manager, a position I held for many years. Prior to Covid, I managed one of Luxottica's optical shops, helping customers select the proper frame and lenses to best suit their visual needs. Now in ecommerce, I continue to use my vast knowledge of lenses and frames to assist the online customer with their optical needs, working hard to meet, and exceed, their expectations. I am truly fortunate to be part of FramesDirect's team of opticians, a team that is passionate about its work assisting customers with purchasing eyewear online.
I have worked in the optical field for over 20 years, starting out as a lab technician fabricating prescription lenses, from start to finish. Now, as an optician at FramesDirect, my experience in optics allows me to help customers determine the best lens type, material, and treatments for optimal vision. I also enjoy recommending the right frames based on a customer's personal style and prescription needs.
Working as an optician for over 10 years, I started in an office setting and now I work virtually with FramesDirect. I approach each online customer I assist with energy and passion, as if we were sitting across from each other. I enjoy working in this field because it nurtures both sides of myself; the side fascinated by the human body and medical science, as well as the side that loves fashion.
I started my career in the optical field in 2006 working as a Lead Lab Technician. In the lab, I was in charge of handling prescription orders which taught me the ins and outs of making the perfect eyewear. In 2012, I was welcomed into the Frames Direct.com family, bringing with me my passion to learn and help so many customers with their different types of eyewear needs. I continue to grow in my optical career and for that I am truly thankful.
Contact us with any questions, via phone, email, or using our online form. You can also call 1-800-248-9427 to speak to an optician today.
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