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Cancel an Order

Cancel an Order

  • You may cancel your order for a full refund within 24 hours* of placing it by calling
  • If your order has already been shipped, it cannot be canceled. You may still return or exchange the item (see details).

*If you cancel AFTER 24 hours you will be charged a 10% restocking fee. For prescription eyewear you will also be charged 50% of lens cost. Savile Row eyewear orders must be canceled within 24 hours of placing your order.

Questions or concerns?

Call our Customer Service Department at

1-800-248-9427 ext. 2

Monday–Thursday: 8:00 a.m. – 7:00 p.m.
Friday: 8:00 a.m.–6:00 p.m.
Saturday: 8:00 am–5:00 pm

Contact Us
Our Certified Opticians are available to help you find the perfect eyewear, confirm your prescription, and answer any other questions you may have.
Send Us An Email
Please contact us through our contact us form.
Call Us
International Customers Call +1 512 402 8557
Monday–Thursday: 8:00 am–7:00 pm
Friday: 8:00 am–6:00 pm
Saturday: 8:00 am–5:00 pm
Times displayed in Central Time (UTC-6)