Cancel an Order
- You may cancel your order for a full refund within 24 hours* of placing it by calling 1-800-248-9427.
- If your order has already been shipped, it cannot be canceled. You may still return or exchange the item (see details).
*If you cancel AFTER 24 hours you will be charged a 10% restocking fee. For prescription eyewear you will also be charged 50% of lens cost. Savile Row eyewear orders must be canceled within 24 hours of placing your order.
Call our Customer Service Department at
1-800-248-9427 ext. 2
Monday–Thursday: 8:00 a.m. – 7:00 p.m.
Friday: 8:00 a.m.–6:00 p.m.
Saturday: 8:00 am–5:00 pm