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International Customers

For Our International Customers

Welcome to FramesDirect.com! We Ship to 140 Countries.

Добро пожаловать * Bienvenue * Willkommen * वेलकम * Víejte * Bienvenido * خوش آمدید * Benevenuto * 欢迎 * Καλώς Ορίσατε * ترحيب * Welkom * ようこそ * Bem-vindo * Witajcie * Hoşgeldiniz

At FramesDirect.com we appreciate our international customers, and will do our best to make sure you are delighted with your order, no matter where you are. To make your transaction as smooth as possible, please take a moment to read through this important information...

International Shipping

  • We ship products worldwide. Free shipping does not apply to international orders.

  • Get an estimate of the shipping costs for your order here. If you do not see your country listed in the International Shipping Rates drop-down menu, then we do not ship to your location at this time due to trade restrictions

  • Oakley and Maui Jim will not allow us to export their products internationally. Wiley X and Adidas will not permit us to ship their products to European addresses.

  • Find more information on international shipping here.

Taxes and Duties

  • Not all countries impose taxes and duties on eyeglasses, sunglasses, prescription eyeglasses, prescription sunglasses and contact lenses--but many do. The rates will vary per country. Get more info here.

  • If you’re using our International Express shipping service, then your Taxes and/or Duties will be collected at checkout. Global Access will hand your parcel to your in-country delivery carrier for export and delivery. You will not be asked to pay Taxes and/or Duties upon delivery since you are paying at checkout.

  • If you’re using our International Air Express shipping service, then your item will ship via USPS and the taxes and duties imposed by individual countries outside the United States are not included in the sale price. The customer is responsible for paying all Taxes and Duties associated with international shipping, upon delivery.

Returns and Exchanges

  • Before you return an item please call our Customer Service Department at +1 512 402 8557 and dial Option 3 (our hours are Monday - Friday: 9:00am - 5:00pm CST) or contact us online.

  • Once you have contacted our Customer Service Department, please visit our Easy Returns and Exchanges for more information on how to return an item.

Contact Us
Our Certified Opticians are available to help you find the perfect eyewear, confirm your prescription, and answer any other questions you may have.
Send Us An Email
Please contact us through our contact us form.
Call Us
International Customers Call +1 512 402 8557
Monday–Thursday: 8:00 am–7:00 pm
Friday: 8:00 am–6:00 pm
Saturday: 8:00 am–5:00 pm
Times displayed in Central Time (UTC-6)