Satisfied FramesDirect Customers

FramesDirect.com prides itself on customer service and satisfaction by ensuring top quality prescription eyewear.

John G from Harbor Springs, Michigan
Received the Charmant Titanium TI 8334E glasses today and have worn them mostly the whole day. Very pleased with the quality of workmanship and the prescription seems to be spot on. That is somewhat unusual when ordering transition lenses. I will definitely recommend your company not only for the quality but the service and being kept up to date after order was placed. Thank you. I will be ordering again.

Jean B from Henderson, Nevada
My Silhouette 4453 Illusion Nylor glasses just arrived. I tried them on and they fit perfectly, very comfortable. Just wanted to let you know how pleased I am. Frames Direct does nice work. This was my first online glasses purchase. It won't be the last.

Simon H from Hong Kong, China
I ordered some Oakley Jupiter Squared sunglasses with prescription lenses. It was the first time using your service and to be frank I feel like a bit of a fool for not having used it earlier. I live in Hong Kong but couldn't get what I wanted here so when I went to your site it was with a fair amount of frustration and not really expecting much. It was very easy to make the selection and input the prescription information. I received the glasses over the weekend and they are exactly what I was looking for and perfect to my prescription.

Veronica W from Odessa, Texas
I am very pleased with my order. The Miu Miu MU 53PV frames are awesome and the experience was the best ever. The techs were so helpful.

David D from Henderson, Texas
Remarkable craftsmanship on my Wiley X WX Rebel Prescription Sunglasses, you have set the bar high,being my first time using an online company, and look forward to future business with you and your staff. Thanks.

Marco S from Kent Town, Australia
Hi Guys Just received my Modo 663 sunglasses, wanted to say thanks and compliment you on great service and communication. I’ll be coming back.

Virgil A from Yulee, Florida
I have worn my new John Lennon Wheels prescription glasses for one month now and I must tell you. I LOVE THEM! Not only do I totally love them, the prescription lenses are perfect. I see better now than before with my old ones which are only five months old. Love how you guys measured my eye width by me sending you a picture holding a DVD up to my face. You now have a life time customer! Thank you

Howard G from Aiken, South Carolina
I am glad that I stumbled upon your website. I lost my prescription Ray-Ban sunglasses and really wasn't ready to get a new exam, prescription, etc. and drop about 600 bucks for a new pair. Enter y'all. Natasha B. walked me through the online order seamlessly. I sent my picture of my ugly mug with the CD under my chin and put the Ray-Ban RB2140 Wayfarer RX sunglasses on yesterday. Perfect fit. Thank you. I will will spread the word and I'll be back!

Brent Q from Cumming, Georgia
Just wanted to take a moment to thank all of you for the perfect glasses I just received. The Silhouette Rimless 7719 Titan Dynamics glasses are beautiful and my vision is crystal clear! From the help picking the right size and lens shape, to the final product, this was an unbelievable glasses buying experience. Thanks!!

Melissa T from San Antonio, Texas
Just wanted to let you know my whole experience was great and I love my Ralph Lauren RL7047Q prescription sunglasses!

John W from Vesper, Wisconsin
I really like my Oakley Madman glasses, the customer service was outstanding and I thank them for that.

Scott W from Perry, Ohio
Thank you,my new Ray-Ban prescription sunglasses are perfect! Great job by Natasha B. and all involved in completing my order and exceeding my expectations. I will definitely recommend FramesDirect.com to others and will be purchasing more prescription glasses in the near future.

John V from Goldendale, Washington
Got the John Lennon One Day frames. I had a little hiccup with the delivery time, but they took care of it and gave me a discount on my order. I got my frames in time for my appointment and I'm very satisfied with my frames and the experience with FramesDirect.com. Thank you. I recommend this company to anyone.

Joy B from Lake Mary, Florida
My Guess GU2592 order was successfully made and shipped to me in great time and precision. I am very grateful to have found this great company to help me out with my eyeglass needs.

John M from Chicago, Illinois
I am extremely satisfied with my experience! The whole process from selecting the frames and lenses, to ensuring accurate Rx info, to the actual on-line order entry, and expedited fulfillment and delivery of my Randolph Engineering Aviator Bayonet Temple sun glasses was top notch. The customer service person I spoke with was very friendly, thorough, professional and helpful. I have a high bar when it comes to service business expectations and you guys surpassed it. I will highly recommend your service to others and already have. Thank you.

Nancy C from Christiana, Pennsylvania
Hi just wanted to let you know how pleased I am with your service. The Ted Baker B721 glasses are great, prices were awesome and speed with which I received them excellent, will continue getting my glasses through this company. Thank you

Warren C from Beverly Hills, Florida
Received the Charmant Titanium TI 8120 glasses in the expected time frame and they were shipped and received safely. I have used them a number of times and they seem to be satisfactory. I will use these for “good” glasses and my older pair for everyday use. I may consider getting some prescription progressive sun glasses in the near future.

Jamie R from York, Pennsylvania
I am very pleased with my purchase. I originally went with your competitor because of price. However after 5 weeks of not hearing anything from them and a few phone calls, I cancelled my order after they told me it would still take another month for the frames to come in- the same frames and script that I ordered from your company. While it did take a while for the frames to come in, your staff emailed me regularly to keep me updated, which I appreciated. Customer service goes along way. I love my Versace VE1218 glasses, and my lenses were made perfectly. Thank you for the great service!

Grace D from Sylvania, Ohio
I received my first pair of glasses from FramesDirect.com yesterday. I just wanted to let you know what a wonderful experience I had. There was a wonderful selection. I found many styles I'd love to wear from brands I love. Once I selected what I wanted (Kate Spade Kate Spade Amara/S Prescription Sunglasses), your customer service was so very helpful. I bought transition lenses and did not know there was a difference between that and progressive lenses. I ordered progressive lenses by mistake but your staff caught the mistake and worked with me every step of the way to ensure my glasses were perfect. They are adorable and fit perfectly. Its so convenient and I love that I can use my flexible spending account. I use to always pick my glasses off the small rack that was completely covered by my insurance. Not anymore. I'll be purchasing all my future glasses from you. Thanks so much!

Kieran D from PALM BEACH GARDENS, Florida
It was a great experience. My Persol PO3092V glasses look and feel great. I have to admit, when your agent gave me her initial estimate of how long it would take to receive my glasses, I was a little disappointed. However, the glasses arrived on my doorstep much sooner than I was promised... So it ended up being a great situation. Thank you for providing superior customer service.