Because FramesDirect.com is committed to selling only the highest quality, premium products, we offer a 12-month manufacturer's warranty for all of our frames and lenses. Quality is our number one concern. If you notice any defects in your frame or lenses that are covered under our warranty (see chart below), we will repair or replace your item free of charge, as long as it is returned to us within one year of purchase.
For products purchased in California: Warranties on products purchased on or after July 1, 2023 will commence on the date of delivery of the product (not date of purchase).
Call our customer service department at 1-800-248-9427 or send us a message via our Contact Us form to find out if the damage to your product is covered under our warranty and to get your free shipping labels.
Please do NOT attempt to repair eyewear yourself. We may not accept products that have been tampered with for repair/replacement under a manufacturer's warranty.
Each lens must undergo a rigorous 6-step quality assurance process and verification using innovative digital lens technology. This ensures total accuracy and lenses that are free of scratches, distortions, and defects. We provide a scratch-resistant coating with every prescription at no charge.
We guarantee the accuracy of your lenses. If your prescription lenses are not 100% accurate, call us within 30 days of receiving your items and we will replace the lenses free of charge. Call our Customer Service Department at 1-800-248-9427.
Frames cannot be exchanged under the lens guarantee. Replaced lenses must be the same lens type, material, and options as originally ordered.
And if your doctor makes any changes to your prescription within 30 days of you receiving your order, we will make new lenses for your same frames for free. If your doctor changes your prescription 31-90 days after receiving your order, we will remake your lenses at 50% of the retail cost.
Yes! Manufacturing defects in glasses frames are covered under warranty. Warranty-covered problems include stripped screws, broken nose pads, loose hinges, dislodged jewels or logos, and oxidation or discoloration. Things that may not be covered under our warranty include damage from excessive exposure to heat, cold, or water, rough handling, and improper cleaning. If your glasses frames are damaged and you're within your first year of ownership, call us and we can help you determine if they're covered under our warranty.
Glasses frames are under warranty for one year. The damage or defects must also qualify for the conditions of the policy. If you have questions about whether or not your frames are covered, reach out to our expert opticians for help.
Yes! We have a 30-day return policy that allows you to ship your glasses back to FramesDirect.com for an exchange or refund. However, we do not refund original shipping fees unless there is a warranty issue or an error in processing.
In most cases, manufacturing defects in glasses include stripped screws, broken nose pads, discoloration, and dislodged jewels or logos. Defects in lenses extend to cracks not caused by rough handling and peeling coatings. Damage caused by prolonged exposure to sun or water, rough use, or improper cleaning and care are not considered manufacturer's defects and are not covered under our warranty. Keep in mind that the glasses will always need to be returned in order to use the warranty and receive replacements or a refund.