Quality is our number one concern. Because FramesDirect.com is committed to selling only the highest quality, premium products, we offer a 12-month manufacturer's warranty for all of our frames and lenses. If you notice any defects in your frame or lenses that are covered under our warranty (see chart below), we will repair or replace your item free of charge, as long as it is returned to us within one year of purchase.
Call our customer service department at 1-800-248-9427 to find out if the damage to your product is covered under our warranty and to get your free shipping labels.
Please do NOT attempt to repair eyewear yourself. We may not accept products that have been tampered with for repair/replacement under a manufacturer's warranty.
Each lens must undergo a rigorous 6-step quality assurance process and verification using innovative digital lens technology. This ensures total accuracy and lenses that are free of scratches, distortions and defects. We provide scratch-resistant coating with every prescription at no charge.
We guarantee the accuracy of your lenses. If your prescription lenses are not 100% accurate, call us within 30 days of receiving your items and we will replace the lenses free of charge. Call our Customer Service Department at 1-800-248-9427.
Frames cannot be exchanged under the lens guarantee. Replaced lenses must be the same lens type, material, and options as originally ordered.
And if your doctor makes any changes to your prescription within 30 days of you receiving your order, we will make new lenses for your same frames for free. If your doctor changes your prescription 31-90 days after receiving your order, we will remake your lenses at 50% of the retail cost.