Frames Direct offers a 12-month warranty for manufacturing defects in frames and lenses, plus a 30-day prescription lens guarantee and a 30-day return or exchange policy.
Reviewed by the Frames Direct Editorial Team for accuracy, clarity, and alignment with current Frames Direct policies.
Yes. Frames Direct provides a 12-month manufacturer's warranty for qualifying defects in frames and lenses.
If a covered defect is confirmed, Frames Direct may repair or replace the item according to the applicable warranty terms. The warranty is intended for manufacturing defects and does not generally cover damage caused by accidents, improper care, or normal wear.
The warranty process requires the product to be returned for evaluation.
The Frames Direct guarantee includes several forms of protection. It is important to understand the difference between the manufacturer's warranty, prescription lens guarantee, and standard return policy.
Each policy has its own eligibility requirements and exclusions.
Examples of frame defects that may qualify under the warranty include:
The warranty does not generally cover damage caused by excessive heat or cold, prolonged exposure to water, rough handling, or improper cleaning.
Customers should also avoid attempting to repair damaged eyewear themselves. Unauthorized repairs or alterations may affect warranty eligibility.
Qualifying lens defects may include cracks that were not caused by rough handling and peeling lens coatings.
Damage caused by excessive temperatures, prolonged water exposure, rough handling, or improper cleaning is generally excluded.
If you notice a potential lens defect, contact Frames Direct before attempting to repair or alter the lenses.
Frames Direct offers a separate 30-day prescription lens guarantee. If your prescription lenses are not accurate, contact Frames Direct within 30 days of receiving your order.
If your eye doctor changes your prescription within 30 days of receiving your eyewear, Frames Direct states that replacement lenses for the same frames may be provided at no additional cost.
For prescription changes made 31–90 days after receiving the order, replacement lenses may be available at 50% of the retail cost.
Replacement lenses are subject to the applicable policy terms, including requirements relating to the original lens type, material, and options.
Buying eyeglasses online
Yes. Frames Direct's published return policy allows eligible products to be returned or exchanged within 30 days of receiving the order.
Products that arrive incorrectly or damaged should also be reported and returned within the applicable 30-day period. Products must meet the conditions outlined in the return policy.
A standard return is different from a warranty claim. A return or exchange addresses an eligible purchase under the return policy, while a warranty claim concerns a qualifying defect.
Returns and exchanges
A warranty for manufacturing defects does not generally cover damage caused by the wearer or improper care.
Common exclusions include:
If you believe your eyewear has a manufacturing defect, contact Frames Direct before attempting to fix it yourself.
If your frames or lenses develop a potential defect:
You can contact Frames Direct customer service for help with warranty, guarantee, return, or exchange questions.
Not necessarily. Frames Direct has its own published warranty terms, while individual eyewear brands may offer separate manufacturer warranties.
Brand warranty periods and coverage can vary. If a specific brand warranty is important to your purchase decision, check the applicable brand and product terms before ordering.
Before ordering prescription eyewear online, review the policies that apply to your purchase.
Check:
Understanding these terms before you order can make it easier to know what to do if your prescription changes, your eyewear arrives damaged, or you discover a potential manufacturing defect.
FSA/HSA eligibility
Frames Direct's 12-month warranty covers qualifying manufacturing defects in frames and lenses. A separate 30-day prescription lens guarantee covers qualifying prescription accuracy issues. Accidental damage and improper care are generally excluded.
Yes. If your eye doctor changes your prescription within 30 days of receiving your eyewear, Frames Direct states that replacement lenses for the same frames may be provided at no additional cost. Changes made 31–90 days after receipt may qualify for replacement lenses at 50% of retail cost.
Frames Direct's manufacturer's warranty covers qualifying lens defects for 12 months. The separate prescription lens guarantee lasts 30 days and applies to qualifying prescription accuracy issues. These are separate policies with different terms.