Our quality standards begin with choosing the right eyewear brands and products to feature. Before we add new designers or products to our site, they must undergo a rigorous evaluation process. First, we consider only highly desirable designers and brands focused on quality, luxury, and performance. And each product must adhere to high manufacturing standards to ensure it is well made and durable enough to meet our one-year manufacturer's warranty. At FramesDirect, we are so choosy about our brands and products that we turn down 95 percent of the product solicitations we receive.
Eyeglasses are only as good as the lenses in them. That's why FramesDirect.com uses lenses manufactured by The Essilor Groupthe highest-quality optical lenses available in the world. We simplify the process of obtaining the best lenses for your prescription by:
One of our expert opticians reviews every prescription lens order to make sure the prescription matches the one your doctor gave you, before sending it to our lab. An optician on our staff will personally phone you to verify the lens strength and material you chose are compatible, so you’ll get the exact frames and lenses you ordered. Our opticians can also answer questions and make recommendations regarding your prescription.
But you don’t need to wait until you’ve placed an order for personalized assistance finding the perfect glasses. Call 1-800-248-9427 and ask a certified optician to help you with:
Our rigorous 6-step quality control process begins the moment you place your order at FramesDirect.com. After one of our knowledgeable opticians verifies your prescription, we continue our meticulous quality check by:
This process guarantees your prescription lenses fit perfectly within your frames, and they’re 100% accurate for your prescription. As the leading authority in prescription lenses, we won't settle for anything less than perfection.
All of our products are covered under a 12-month manufacturer's warranty. This means that if a lens coating starts to peel or a nose pad prong breaks, we will repair or replace your frames or lenses free of charge. Please note that this warranty does not cover damage caused by the wearer, including rough handling or exposure to excessive heat.
We guarantee 100% accuracy on all prescription lenses. If your lenses are not absolutely perfect, we will remake them for the same frames—free of charge—no questions asked. We’ll also update your lenses at no cost if your eye doctor changes your prescription within 30 days, or at a discount for prescription changes made 31 to 90 days after you’ve received your eyewear. Simply call us at 1-800-248-9427 within 30 days of receipt, get your free return shipping label, and then return your eyewear to us.
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