Our quality standards begin with choosing the right brands and products to feature. Before we add new products to our site, they must undergo a rigorous evaluation process. First, we only consider brands that are highly desirable and geared towards customers focused on luxury and performance. Additionally, all products must adhere to high manufacturing standards to ensure that they are well-made and durable enough to meet our one-year manufacturer's warranty.
At FramesDirect.com, we are so choosy about our brands and products that we turn down 95% of the product solicitations we receive.
Eyeglasses are only as good as the lenses you put in them. That's why FramesDirect.com only offers the absolute highest optical-quality lenses available in the world. To guarantee that you'll receive the best lenses for your prescription, we make it easy by:
Every prescription lens order is reviewed by one of our expert opticians before it is sent to our lab and your credit card is charged. Opticians verify that the prescription you ordered matches the prescription your doctor gave you. And just to make sure you get the exact frame and lenses that you need, our opticians personally call every customer to answer questions and make recommendations regarding your prescription.
If you have questions or need help placing your order, call 1-800-248-9427 to have a certified optician help you with:
Our rigorous quality-control process begins the moment you place your order on FramesDirect.com. After one of our knowledgeable opticians verifies your prescription, we continue our meticulous quality check by:
This process guarantees that your high-end lenses fit perfectly within your frame and are 100% accurate for your prescription. As the leading authority in prescription lenses, we won't settle for anything less than perfection.
All of our products are covered under a 12-month manufacturer's warranty. This means that if a lens coating starts to peel or a nose pad prong breaks, we will repair or replace your frames or lenses free of charge. Please note that this warranty does not cover damage caused by the wearer, such as rough handling or exposure to excessive heat.
We guarantee 100% accuracy on all prescription lenses. If your lenses are not absolutely perfect, we will remake your prescription lenses in the same frame, free of charge, no questions asked. Simply return your eyewear to us within 30 days of receipt. Be sure to call us first at 1-800-248-9427 to get your free return shipping label.