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HomeKnowledge CenterCalifornia Consumer Privacy Act (CCPA)

California Consumer Privacy Rights

Last Updated: January 1st, 2020

This privacy policy applies to California consumers who are entitled to certain rights and protections with respect to their personal information under the California Consumer Privacy Act of 2018 (the "CCPA").

If you are a California resident, you can make certain requests regarding your personal information and we will fulfill each of these requests to the extent required by law:

  1. You can ask what personal information we have about you, including a list of categories of your personal information that we have sold (if applicable) and a list of categories of your personal information that we have shared with another company for a business purpose.
  2. You can ask us to delete your personal information we collect or maintain.
  3. You can ask that we stop selling your personal information.

We disclose relevant customer information for conducting our business and providing services to our customers. We do not sell customer information.

Right to Know About Personal Information Collected, Disclosed, and Right to Request Deletion of Personal Information

Right to Know about Personal Information Collected, Disclosed, or Sold

You have the right to request that we disclose what Personal Information about you we have collected or disclosed over the past twelve (12) months. This right includes the right to request any or all of the following:

  • Specific pieces of personal information that we have collected about you;
  • Categories of personal information we have collected about you;
  • Categories of sources from which the personal information was collected;
  • Categories of personal information that we disclosed for a business purpose;
  • Categories of third parties to whom the personal information was disclosed for a business purpose; and
  • The business or commercial purpose for collecting personal information.

Right to Request Deletion of Personal Information

You also have the right to request that we delete certain personal information we have collected from you. Once we receive and confirm your verifiable consumer request to delete, we will delete your personal information (to the extent provided by law) we hold about you as of the date of your request from our records.

However, a business is not required to comply with a request to delete if it is necessary for the business to maintain the personal information in order to, for example, complete a transaction, detect security incidents, comply with a legal obligation, or otherwise use the personal information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

How to Submit

You may submit a request to know or request to delete, through our interactive webform.

Please note that if you submit a request to delete online, you will be asked to confirm separately that you want your personal information deleted.

Our Process for Verifying a Request

To verify your identity, we require you provide your name and email and you confirm identity through a confirmation email message.

Once submitted, you will receive an email within 10 days that we will use to verify your identity and provide confirmation of your request. We will respond to your request to know or request to delete within 45 days from the day we receive the request. If necessary, we may extend the time period to a maximum total of 90 days from the day we receive the request. In such case, you will receive an email notifying you of the extension and explaining the reason for the extension.

Collection of Personal Information

Categories of Personal Information Collected

The following table presents the categories of personal information that we have collected within the last twelve (12) months:

Category of Personal Information Collected Examples Collected (Yes/No)
A. Identifiers A real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, or other similar identifiers Yes
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) A name, address, telephone number, or any other financial information, medical information. Some personal information included in this category may overlap with other categories. Yes
C. Protected classification characteristics under California or federal law Age (Date of Birth), gender veteran or military status. Yes
D. Commercial information Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Yes
E. Biometric information Biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as faceprints, and voiceprints, iris or other physical patterns. Yes
F. Internet or other similar network activity Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. Yes
G. Geolocation data Physical location or movements. Yes
H. Sensory data Audio, electronic, visual, or similar information. Yes
I. Professional or employment-related information Current or past job history or performance evaluations. No
Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)) Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. No
Inferences drawn from other personal information Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. No

We may obtain the categories of personal information listed above from the following categories of sources:

  • Directly from you or your agent;
  • Indirectly from you or your agent (for example, through information we collect in the course of providing services;
  • Directly and indirectly from activity on our website (for example, through the creation of an account).

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business or commercial purposes:

  • To fulfill an order;
  • To provide you with information, products or services that you request from us;
  • To provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you;
  • To improve our website and present its contents to you;
  • For testing, research, analytics, and development;
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA;
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

Sharing of Personal Information

In the past 12 months, we have disclosed personal information to third parties for a commercial or business purpose, as authorized under applicable law. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

In the past 12 months, we have disclosed the following categories of personal information for a business purpose:

  • Category A: Identifiers
  • Category B: California Customer Records personal information categories
  • Category C: Protected classification characteristics
  • Category D: Commercial Information
  • Category E: Biometric Information
  • Category F: Internet or other similar network activity
  • Category G: Geolocation data
  • Category H: Sensory Data

We have shared personal information with the following categories of third parties:

  • Our affiliates
  • Our business partners
  • Our service providers
  • Third-party marketing partners

Right to Non-Discrimination for the Exercise of a California Resident’s Privacy Rights

We will not discriminate against you for exercising your rights. As such, we will not deny you goods or services, charge different prices or rates, including through the use of discounts or other benefits or imposing penalties; provide a different level of service or quality of goods, or suggest that you might receive a different price or rate for goods or services or a different level or quality of goods or services.

Authorized Agents

California residents may use an authorized agent to submit a request to know, delete, or opt-out of sales on your behalf.

If you use an authorized agent to submit a request to know or request to delete, we may require that (1) the authorized agent provide proof of your written permission and (2) you verify your identity directly with us. These requirements do not apply if you have provided the authorized agent with a power of attorney pursuant to California Probate Code sections 4000 to 4465.

How to Contact Us

If you have any questions or which to contact us for questions or concerns about our privacy policies or practices, please direct inquiries to:

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2801 S. I-35, Austin TX 78741-5518
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